Charlotte, NC 28273
11.9 miles away
Review for Town & Country Ford Body Shop
Theresa K. on 01/15/2016
Theresa said she was not satisfied with her overall experience with this business at all. She went to this business because there was a defect in her vehicle that was being covered by the manufacturer. There was a leak in the back window of her vehicle and after her vehicle was returned she could still hear water swishing in the back. They had not emptied the water that had accumulated in her vehicle. Also, as she was driving home, they had not fully attached the luggage rack so parts of the luggage rack came off while she was driving. She had to go back to have both of these issues taken care of. Her vehicle was 2 days late because they were having a hard time finding the leak. She was not kept informed during the repair process and she always had to call and find out what was going on. She did not have an estimate prepared because she was there for a recall. She was not satisfied with the communication because she always had to call. She would not recommend this business for the reasons already stated.
Service Date: 12/31/2015
Review Created: 01/15/2016
This review was collected via phone interview by Customer Research Inc.