Charlotte, NC 28273
11.9 miles away
Review for Town & Country Ford Body Shop
Emerson B. on 03/07/2012
Emerson said he did not get what he wanted to get, and he was not satisfied with the quality of the repair. Both the body work and the paint work were not acceptable. They did not do a good job on the body but he did not elaborate. The paint is a different color. His vehicle was not ready when promised. It was returned two days late and they did not say why. He also said his vehicle had to stay another 4 days after that. They did not say why. He was not kept informed during the repair process because they did not call. Emerson was not satisfied with the way he was treated by the personnel. When he told them that the paint was different, they said well, that's the way it is. They were rude. Therefore, he was not satisfied with the communication. They were not amiable and cooperative regarding the work that was done. As a result of this visit, Emerson will not recommend this facility to others.
Service Date: 02/27/2012
Review Created: 03/07/2012
This review was collected via phone interview by Customer Research Inc.