Charlotte, NC 28273
11.9 miles away
Review for Town & Country Ford Body Shop
Boris K. on 10/28/2014
Boris said this business was backed up with work due to a hail storm. They told him it would be easier for him to take his vehicle elsewhere. He refused and asked them to talk to his insurance company. A couple of weeks ago they contacted him to tell him his vehicle was ready. Then they informed him his vehicle needed other things. He did not give them permission to do anything else, so they told him he would be contacted when it was going to be ready. This seemed weird, like it was ready but they were just trying to up sell him more things. They did a great job and changed his oil, so he got what he paid for. They handled a chaotic situation well. He did not receive the estimate from the adjustor until after the repairs. He would rather have received the estimate prior.
Service Date: 10/21/2014
Review Created: 10/28/2014
This review was collected via phone interview by Customer Research Inc.