Charlotte, NC 28273
11.9 miles away
Review for Town & Country Ford Body Shop
Romissa H. on 01/30/2015
Romissa said she had a misunderstanding about when her vehicle would be ready with this business. She called them and asked if her vehicle was ready, and they told her it was but they had to wait for the response from the insurance company about a supplement check. When they did hear back from them, they did not contact her to pick up her vehicle. As a result of this, she had to pay an extra day for the rental vehicle because it was no longer covered. Her vehicle was not ready when promised because they told her it would be ready by the end of the day on a Friday, and she was not able to pick up her vehicle until the following Wednesday.
Service Date: 01/27/2015
Review Created: 01/30/2015
This review was collected via phone interview by Customer Research Inc.