Charlotte, NC 28273
4.0 miles away
Review for Town & Country Toyota Body Shop
Ronald G. on 07/02/2011
Spoke with Cheryl. She said she rated her overall experience with the business a 3 instead of a 5 because it was supposed to take 12 days and it took about 40 and the work still was not right and she has to bring her vehicle back. She chose not to elaborate about the delay reason. She was not completely satisfied with the quality of the repair because the business damaged her vehicle when they removed her headliner. Whomever it was had greasy hands and now it has to be replaced and they damaged her vehicle?s side bars where they installed her windshield. Her vehicle was ready 1 and a half months later than promised and she does not know why but it seems like it is because of a series of the business breaking things on her vehicle and having to fix it. She was not kept adequately informed during the repair process and she does not know why but it seemed like the last three weeks she did not know what the heck was happening and it seemed like the business had literally lost the darn thing. The business apologized a lot but she is still not happy and will not be happy until her vehicle is done and done correctly. She was not satisfied with the business's communication and would not recommend this business to others because of the reasons already stated. Hopefully by Wednesday her vehicle will be fixed and fixed right.
Service Date: 05/31/2011
Review Created: 07/02/2011
This review was collected via phone interview by Customer Research Inc.