Charlotte, NC 28273
4.0 miles away
Review for Town & Country Toyota Body Shop
Peter W. on 06/26/2012
Peter said the experience was average, that there was nothing special about it. He was not kept informed during the repair and had to make calls to the business to inquire on the status of his vehicle. He received an email the day before his vehicle was supposed to have been ready stating that it would be and he would be called the next day when he could pick it up. He never received a call and had to call the business. That call resulted in being told his vehicle would not be ready until the next day. The reason being was the business was waiting on the pinstripe technician. The service rates at the business were also high priced. He would not recommend the business to others.
Service Date: 06/21/2012
Review Created: 06/26/2012
This review was collected via phone interview by Customer Research Inc.
Michael A. at Town & Country Toyota Body Shop responded on 06/30/2012
Peter I am sorry you felt that way. I am glad that we cleared up that Justin was speaking to your wife each day with updates..