Charlotte, NC 28273
4.0 miles away
"Nice technician. Professional and friendly."
Review for Town & Country Toyota Body Shop
Nidia J. on 07/15/2015
Nidia said she was not happy with her experience because the person that she spoke with and did the estimate told her that he would not charge her the deductible, which was $500. She told him that she did not have the money and this was the first accident that she ever had. She said she could have left her vehicle at the business across the street, but because he told her that he would not charge her the deductible, she brought the vehicle to them. Her mother talked with the man that did the estimate, and she cannot speak good English, but she understood him when he said he would not charge the deductible. However, after the work was done and she picked up the vehicle, he did charge her the $500 deductible. Nidia was very angry and so was her mother. Nidia plans to go back and speak with the manager about the deductible that was charged. She said she is not certain if she was or was not satisfied with the quality of the repair because she has not looked at the vehicle. She also said they did not give her a promised ready time. Because of the above incident with the deductible, she was not happy with the person that prepared the estimate and she was not satisfied with how she was treated by the personnel. As a result of this experience, she will not recommend this facility to others.
Service Date: 07/13/2015
Review Created: 07/15/2015
This review was collected via phone interview by Customer Research Inc.