Charlotte, NC 28273
4.0 miles away
Review for Town & Country Toyota Body Shop
James F. on 08/05/2015
James said the repair on his vehicle was not completed so he had to go back. The repair was delayed by a week and a half. The person who prepared the estimated missed half of the repairs that were needed and so he misquoted the dollar amount. In the middle of everything the person that was working on his vehicle quit. He understood that was not the business' fault, but it cause the repair process to be longer. He was not kept informed at all during the repair process. He had to call all the time. He was not happy with the person that prepared the estimate because of what has already been shared. They had to order a lot more parts, which could have been avoided. This business did not communicate well with him so he always had to stay in touch with him and because of the issues he had with this business he would not recommend them to other people. He will be happy when they get the remainder of the parts in and complete his vehicle.
Service Date: 07/30/2015
Review Created: 08/05/2015
This review was collected via phone interview by Customer Research Inc.