Charlotte, NC 28273
4.0 miles away
"Nice technician. Professional and friendly."
Review for Town & Country Toyota Body Shop
Julie S. on 07/25/2011
Julie said her vehicle was supposed to be ready in four to five days. The business ended up having her vehicle almost five weeks. She was not given a reason as to why the business had her vehicle for so long. No one from the business contacted her on the status of her vehicle, she would always have to call them. When she left messages no one would return her calls. When she did speak to someone over the phone they were polite but the customer service was terrible. Her husband went down to the business two times in person to get answers. She believes that the business might have taken on too many vehicles due to the large hail storm they had. She did not like that she had to be the one to initiate every conversation with the business about her vehicle. She would not recommend the business due to the reasons stated.
Service Date: 06/30/2011
Review Created: 07/25/2011