Charlotte, NC 28273
4.0 miles away
Review for Town & Country Toyota Body Shop
Cynthia W. on 08/15/2012
Cynthia said Jerry, the person who helped her with everything, was really good. He explained everything to her, and made sure she understood what he was saying. She stated the work was done quickly, and Jerry called her 3 times with status reports. There was a delay in fixing the vehicle because the insurance of the woman that hit her was trying to say the accident wasn't the woman's fault even though there were 2 witnesses. Because of the insurance delay Jerry gave her options. He told her she could wait 3 or 4 days to see if the insurance issues would be resolved, or she could give this business the $500 deductable, and they could start working on her vehicle. He told her the insurance would pay her back for the deductable. She chose to wait the 3 or 4 days, and the insurance issue wasn't resolved. Jerry told her he would order the parts her vehicle needed, and when the insurance issues were resolved they could start working on her vehicle right away, which is what he did. Cynthia commented Jerry was a nice man. Her insurance gave her 2 repair businesses she could go to, B and R, or this business. She chose this business because she had gone to B and R in the past, and they had her vehicle for 2 months.
Service Date: 08/10/2012
Review Created: 08/15/2012
This review was collected via phone interview by Customer Research Inc.