Charlotte, NC 28273
4.0 miles away
Review for Town & Country Toyota Body Shop
Kevin C. on 10/10/2012
Kevin stated the staff originally estimated the repair service to be completed within 10 days. However, the business had his vehicle for about 3.5 weeks. He had to take his vehicle back to the business, because there was divot in the hood. The staff should have seen the divot in the hood. Once they were finished, the hood issue was resolved to his satisfaction. Jerry was helpful throughout the whole thing. However, he had to initiate all phone calls to obtain updated information regarding his vehicle after he brought it back for the hood issue. For compensation, Jerry advised him he would be able to obtain a free detail service when he makes arrangements to bring his vehicle back. The business could serve him better by initiating courtesy calls to provide updated information, especially when the repair service is going beyond the estimated promised time. He would recommend the business for repair services, because of the previous 2 great repair services he had with the business.
Service Date: 09/25/2012
Review Created: 10/10/2012
This review was collected via phone interview by Customer Research Inc.