Charlotte, NC 28273
4.0 miles away
Review for Town & Country Toyota Body Shop
Thomas A. on 10/29/2011
Spoke with Thomas and Valerie. He said his vehicle was ready 1 month later, due to finding more damage and a parts shortage from Japan. The estimate kept going up and up. They could have called him about delays instead of making him call them. He wouldn't recommend this business, because he had to make 5 trips from Charlotte to Gastonia to have a rubber molding roof piece installed and replaced. On the first trip, they had to order the piece. By the time he was able to get there the same week he was called when the part arrived, they had sold it to someone else. Thomas said the part also fell off twice including when he left the business once. Due to the hail damage, the roof had to be replaced. After delaying the completion a few times for clean up time, his wife said she was disappointed there were grease stains on the roof liner. Valerie said the staff was pleasant, but the results weren't good. These issues affected their recommendation.
Service Date: 10/12/2011
Review Created: 10/29/2011
This review was collected via phone interview by Customer Research Inc.
Michael A. at Town & Country Toyota Body Shop responded on 11/01/2011
Tom, sorry for having to come for the insurance company to take care of this,but Iam glan you are so happy with the way your car turned out.