Charlotte, NC 28273
4.0 miles away
Review for Town & Country Toyota Body Shop
David V. on 10/16/2013
David said his vehicle was 3 days later than promised because they found additional damage and needed more parts. He was not kept adequately informed during the repair and he had to call the business to find out when the vehicle would be ready. He said he was not happy with the thoroughness of the person who prepared his estimate because it was originally estimated at $600 and they found additional damage after the first estimate. He spoke with someone who said the price would be the same even with the new repairs and when he came in to pick it up it was $800. He knew the price would be more but the employee did not communicate well. He would not recommend this business for the reasons stated. He stated he feels with today's technology they would be able to text him when his vehicle was ready.
Service Date: 10/14/2013
Review Created: 10/16/2013
This review was collected via phone interview by Customer Research Inc.
Michael A. at Town & Country Toyota Body Shop responded on 10/22/2013
It was nice talking to you last night. glad you are so happy with the repairs..we are working on the new technology part. thank you for all of your input.