Charlotte, NC 28273
4.0 miles away
Review for Town & Country Toyota Body Shop
Jacquelyn C. on 05/06/2011
Jacqueline said the vehicle took 1 week longer than promised. There was a hailstorm and the vehicle was damaged from it while on their lot. She was not kept adequately informed during the repair process because she was being passed around between 2 different insurance agents. She was not satisfied with the thoroughness of the person that prepared her estimate because there was a dent she wanted them to include in the insurance claim but they didn't. She was not satisfied with the shop's communication for the reasons already mentioned. She purchased her vehicle at the related sales department, and gets her normal maintenance from the service department. With those experiences, she was very happy with them. She said this experience was different because of the hailstorm.
Service Date: 04/28/2011
Review Created: 05/06/2011
This review was collected via phone interview by Customer Research Inc.