Charlotte, NC 28273
4.0 miles away
Review for Town & Country Toyota Body Shop
Vanessa R. on 05/06/2011
Vanessa said her vehicle was 3 days later than promised because of issues with communication with her insurance. The insurance told her that her vehicle shouldn't have been in the business as long as it was, but the business didn't elaborate about the reason for the repair taking as long as it did. She said she wasn't kept informed during the repair. She had to initiate all the communication. She wasn't satisfied with her estimator because of the lack of communication which eventually led to her having her insurance agent go down to the business to see what was going on.
Service Date: 04/29/2011
Review Created: 05/06/2011
This review was collected via phone interview by Customer Research Inc.