Charlotte, NC 28273
4.0 miles away
Review for Town & Country Toyota Body Shop
Kerry P. on 05/20/2011
Spoke with Daryl. He said he rated it 4 overall because he had to return twice for a couple things, and if it had been done right the 1st time he would have rated 5. The work was done well but there was a lack of attention to detail. The repair was exterior body work, but there were scratches on the interior of the vinyl on the dash and the inside of the rear passenger door that had to be fixed. There were also a couple scratches on the exterior, such as the hood, and they'd missed a dent. The repair was 1.5 weeks late and he didn't get an explanation for the delay, but he had just assumed it was due to a lot of hail damage with other vehicles. Initially he was kept informed, and initially he was satisfied with communication, but he wasn't as the repair went along. Daryl had to call this business a couple times to find out if the vehicle was ready, and he had to call a couple times about the rental vehicle. He was satisfied with the treatment, other than not getting called back in a timely manner. Although communication was a little lacking, he would still recommend them because a good job was done in the end. Daryl stated he thought he'd expected more from a large reputable business like this. The minor issues on the 2 return trips were no problem and this business was very obliging, but they should have caught them first.
Service Date: 05/12/2011
Review Created: 05/20/2011
This review was collected via phone interview by Customer Research Inc.