Charlotte, NC 28273
4.0 miles away
Review for Town & Country Toyota Body Shop
Tara V. on 07/11/2014
Tara said she had the vehicle in for repair because vandals had smashed in the window. It took two weeks to repair the window. She is not certain if she was satisfied with the quality of the repair. Her vehicle was not ready when promised. It took a long time and she does not know why. She also said she was not kept informed during the repair process. She was not satisfied with the communication. When she picked up the vehicle, she discovered that someone had stolen all the change from the vehicle. They did not even apologize that the change was taken. There was also a nail in the tire and it was flat. Her husband had to wait for a couple of hours while they patched the tire. As a result of this visit, she will not recommend this facility to others.
Service Date: 06/27/2014
Review Created: 07/11/2014
This review was collected via phone interview by Customer Research Inc.
Michael A. at Town & Country Toyota Body Shop responded on 07/16/2014
thank you for taking the time to speak with me yesterday.