Charlotte, NC 28273
4.0 miles away
Review for Town & Country Toyota Body Shop
Paula M. on 06/07/2011
Paula said it took over a week longer than promised and she was not given a reason for the long delay. There were some supplemental additions but those were approved by the insurance company within 2 days. She said she believed it was because of them being unusually busy due to the hail storm. She only received 1 phone call in that 3 weeks to update her on the status of her vehicle. She had to chase them down to find out if it was ready and when she picked up the vehicle the representative mentioned a new windshield. She noticed a scratch in the windshield that was in the same place as the scratch that was there before and it also said Honda on the windshield. They use after market windshields so it should not say Honda. The representative called her later and told her they had the new windshield and had accidentally not replaced it. Since then they did replace it and her vehicle looks great.
Service Date: 05/26/2011
Review Created: 06/07/2011
This review was collected via phone interview by Customer Research Inc.