Charlotte, NC 28273
4.0 miles away
"Nice technician. Professional and friendly."
Review for Town & Country Toyota Body Shop
Keith S. on 06/13/2011
Spoke with Kathy. Kathy said it took 6 weeks for the vehicle to be repaired so she rated her overall experience a 4. A dent that was to have been repaired had not been repaired the first time she arrived to pick up the vehicle. The promise time for the vehicle was changed several times without any reason being given for the change. Kathy called the facility to get updates and her calls would not be returned in a timely manner. The only estimate she was given was by the insurance estimator. She is not satisfied with the communication with the shop due to having to call them to get information on the repair. Kathy would not recommend the facility due to being told the vehicle not being ready was somebody else fault and the facility was backed up. She feels being told this was unprofessional.
Service Date: 05/31/2011
Review Created: 06/13/2011
This review was collected via phone interview by Customer Research Inc.