Charlotte, NC 28273
4.0 miles away
Review for Town & Country Toyota Body Shop
Thanh N. on 12/11/2014
Thanh said this business lied about there not being a deductible charge and they robbed him. They told him there would be zero charge for the deductible but he wound up paying $500. They told him he was sent the wrong paperwork, which is where the charge came from. He paid it anyway but then had to wait three weeks for the repairs because they were closed due to the holiday. He did not expect to be charged what he was. His vehicle was done in two days but he had to keep calling to find out when it would be ready because there was no communication from their end. He did not consider himself informed and was not happy with their communication as a result of this. This entire process ended up costing $900 and he said he felt they cheated him. He was not satisfied with the estimate they gave him since they left the deductible cost out initially. He was not satisfied with the way he was treated for the reasons mentioned. He will not return to this business nor will he be recommending them to others because he does not want anyone else to be stuck in the same situation he was in.
Service Date: 12/04/2014
Review Created: 12/11/2014
This review was collected via phone interview by Customer Research Inc.
Michael A. at Town & Country Toyota Body Shop responded on 12/20/2014
mr. nguyen.. it was nice spealing with you today. I'm glan you understand the deductable is something the insurance company charges and that is agreed to when you get your policy. Enjoy your car.