Hi there and thank you so much for the feedback. I'm very sorry to hear about your last visit! Certainly does not sound like our normal level of service and what you've become accustomed to. I think it would be a good idea to double check this oil leak situation with one of our Master Diagnostic Technicians. Sometimes residual oil, road grime, and dirt (especially as a vehicle gets up to and over 100k miles) can make it difficult to determine whether or not a vehicle acutally has an active fluid leak. We can clean up the area as thoroughly as possible and recheck to be sure we're dealing with a problem that needs immediate attention or not. This can all be done totally free of charge to you! Please let me know if you are interested in setting that up.
Additionally, we'll make sure that all of our car wash team stays focused on quality! I certainly understand how a lack of attention to detail in this area can reflect poorly on our whole process and we are continously monitoring this and striving for the best results possible!
Thanks again for letting us know of your concerns and I'm happy to help resolve this oil pan issue for you. I hope to hear back from you soon.
Toyota of Puyallup Customer Relations Manager