Toyota of Puyallup

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Review for Toyota of Puyallup
JULIA B. on 05/28/2015
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Had timing belt replaced, was quoted 2 different prices by 2 different people, and they the quote does not incude labor!! paid way to much,,
Category: Service
Service Date: 05/27/2015
Review Created: 05/28/2015 02:13 PM
Rich C. at Toyota of Puyallup responded on 05/28/2015

Hello and thank you for the email/feedback.  In checking over your service invoice, I see that the price input on the appointment matches the price indicated on the work order when you dropped off your vehicle.  Is it possible that the confusion exists due to the additional items that were needed and consequently done?  Either way, it's our absolute goal 100% of the time to make sure that our customers are in full understanding of all charges from beginning to end.  I apologize if we failed to do that!  Please contact me directly and I'm happy to review this with you and ensure that we are both on the same page. 
Thank you for your business and I hope we can get this figured out to your satisfaction! 

Rich Conley
Toyota of Puyallup