Hello and thank you for the email. One of our top goals in each customer's visit is to ensure that we've reviewed the bill and findings on their vehicle and made any recommendations on their next service needs. I'm sorry and disappointed to hear that we failed to do that on your most recent visit. Please know that it is not because we don't care! I will make sure that the Service Advisor who assisted you is aware of this and we will work on it for the future. In the meantime, know that no complaint falls on deaf ears. I really hope we're able to improve things so your next visit it better. Thank you for your patronage and please let me know if you have any additional questions.
Toyota of Puyallup