Hello and thank you so much for the email. I'm very sorry to hear about this mistake! We always want to be proactive in training our technicians when things go wrong. I am glad to hear that we re-checked this and things turned out okay, but I apologize we assessed incorrectly in the first place. We'll make sure to address our team and processes so all techs are "on the same page" regarding diagnosis and inspection of the brake pads. We appreciate you bringing it to our attention so we can improve! If there is anything else we can do for you, please don't hesitate to contact me personally.
Toyota of Puyallup