Hello and thank you for the email and the feedback. I'm very sorry to hear that you're upset about the way this service turned out. We genuinely care about our customer's concerns and I hope we can find a way to make this situation easier to swallow for you. The $500 repair you are referring to is in reference to a Technical Service Bulletin that has been released by Toyota. Basically, think of it as an engineering fix for a common issue. Unfortunately, Toyota does not notify the owners of affected vehicles. It is simply a fix that exists if a vehicle exhibits certain characteristics. Because of that, there is no extension of warranty or implied coverage. We cannot perform repairs on vehicles unless they have failure that is covered by the Bulletin. This is why you were not previously notified of anything. We had to address the issue if and when your headlights failed. What we can do for you, since we've not done the repair to the full instruction of the Bulletin yet, is contact Toyota on your behalf to see if they'd be willing to participate with repairs on a goodwill basis. I can't make any promises, but your good standing as a customer with us gives me hope that we can get some assistance on the repair. I'm very sorry that you feel that we don't care or didn't notify you... we just have to follow the guidelines that Toyota sets forth. I hope that we can at least show our care and concern for your situation by attempting to get you some goodwill assistance. Please contact me directly and I will start the ball rolling on that. Thank you again for your feedback and I hope to hear from you soon.
Toyota of Puyallup Customer Relations Manager