While the dealership diagnosis and repair were exceptional good, Toyota's equipment should not have failed. The service rep confirmed that the valve and electrical controller failure were not related to anything under the owners control, but was just an unusual parts failure. We purchased a maintenance contract when the car was purchased in 2009, but our mileage exceeded the coverage limit on the contract. We were surprised and disappointed that Toyota did not stand behind their product, offer a service cost discount, or offer to share in the cost of the $700+ repairs. Up to this point, our experience with Toyota has generally been outstanding.
Thank you for your feedback, James. We're glad to hear that our team took good care of you during your visit, and we're sorry to hear you were disappointed with Toyota. Please feel free to give us a call or stop by if you have additional questions or concerns. We appreciate your business!
President & General Manager
Toyota of Puyallup