Toyota of Puyallup


Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

8282 Reviews

96% Would Recommend
Latest Review 22 minutes ago
Review for Toyota of Puyallup
JOHN H. on 03/15/2016
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Overall Rating 1/5rating 1rating 1rating 1rating 1
"Disappointed Start To Finish"
The only service ever done to my 2011 Highlander has been done by TOP. I've given them many 5 star reviews on this site, but not this time. From the lady that made my reservation to getting into my car to leave, this was disappointing. First the service person usually looks up my car to say "Oh it looks like you're due for.." This person said "so do you just want a basic service or...?" To which I replied "usually you tell me what I'm due for" and she looked it up. I checked in and was told my oil change was going to be over $70! That seems more than I've ever paid. I'll go back to see. The guy checking me in asked if I wanted my car vacuumed and washed, I said it was raining so just a vacuum would be fine. They called me for my car and I paid and checked out. I get out to my car to find it unlocked and not vacuumed. Disappointing. Maybe Greg's Japanese Auto is in my future.
Vehicle: TOYOTA HIGHLANDER
Category: Service
Service Date: 03/14/2016
Review Created: 03/15/2016 02:54 PM