I’m writing in regards to the recent service you had here at our dealership on 08/22. We received the comments you submitted on the recent survey and I’m so sorry to hear things didn’t go smoothly. It looks like you were in for a Toyota covered service that day. Can you please let me know what specifically we did to cause this dissatisfaction? I would love the opportunity to make it right for you! We care about our customer’s concerns and I want to ensure that your visits here are excellent, every time!
Thanks for taking the opportunity to let us know where we can improve and I hope we are able to work this out to your satisfaction.
Rich Conley | Asst.Service Mgr./Customer Relations