Hi Mr. Brannon,
I just wanted to take a minute to personally apologize for the accounting error during your last service. I’m so glad you reviewed that and caught our mistake prior to leaving. I think the person who coded out the paperwork accidentally put the wrong information in, thus causing the error.
I’m sorry again for the mistake. We’ll be better next visit! J
Thanks for letting us know and I hope to see you again soon.
Rich Conley | Asst.Service Mgr./Customer Relations