Hi Aleta –
We received your concerns and have attempted to contact you via phone but have been unsuccessful. I hope I’m able to respond to your situation, but please let me know if you have additional questions.
Normally, a bubbled sidewall in a tire is a result of some sort of road hazard or impact. Although it may not be fully punctured, it should be replaced as soon as possible as it poses a risk to the integrity of the tire. Unfortunately, warranty does not cover that type of need as it is considered to be caused by an outside influence and not a defect in workmanship. To be sure, we can remove the tire from the wheel to do an inspection for you. This normally shows any signs of defect in the tire. Can you please contact me to let me know if you’d like this to be done? I’m sorry about the confusion but I think we can get to the bottom of this.
Thank you so much!
Rich Conley | Asst.Service Mgr./Customer Relations