I'm sorry to hear about the confusion on this situation. We indeed have road hazard protection with the tires we sell and I'm disappointed to hear we neglected to inform you of that. I will make sure to inform the Service Advisor (and entire staff) of this policy. In the meantime, please accept my further apologies and assurance that communication is of utmost importance to us!
Thank you for your business and for letting us know of your concerns. Feel free to contact me with any other questions.
Rich Conley, Customer Relations Manager