Toyota of Puyallup

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Review for Toyota of Puyallup
JOSEPH T R. on 05/01/2014
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"New tire"
I was disappointed that the service person did not tell he that there would be road hazard warranty on the tread life on my tire that only had 12,000 miles on it and that the flat could not be repaired. He tried to sell me a new tire at full price. It was only after I asked that he checked and found out that the tire did have a road hazard discount of over half the price and that it would take over a week to get the tire in. I got the tire at Pep Boys the same day at less than half the price. Does not help to build trust! Joseph Ropel
Category: Service
Service Date: 04/29/2014
Review Created: 05/01/2014 10:24 PM
Rich C. at Toyota of Puyallup responded on 05/02/2014

Hi Joseph,

I'm sorry to hear about the confusion on this situation.  We indeed have road hazard protection with the tires we sell and I'm disappointed to hear we neglected to inform you of that.  I will make sure to inform the Service Advisor (and entire staff) of this policy.  In the meantime, please accept my further apologies and assurance that communication is of utmost importance to us!

Thank you for your business and for letting us know of your concerns.  Feel free to contact me with any other questions.

Rich Conley, Customer Relations Manager