Toyota of Puyallup


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8263 Reviews

96% Would Recommend
Latest Review 7 minutes ago
Review for Toyota of Puyallup
Tew E. on 07/22/2014
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"I took my car in to have some rattles eliminated, they took all day & the rattles are still there. I'M not happy."
The people seems nice, my problems are not solved
Vehicle: TOYOTA RAV4
Category: Service
Service Date: 07/16/2014
Review Created: 07/22/2014 02:12 PM
Rich C. at Toyota of Puyallup responded on 07/24/2014

Hi Tew,

Thank you for letting us know about your continued concern.  I'm so sorry we weren't able to resolve this on the first visit.  After reviewing your repair order, I see that we attempted two different road tests equaling 13 miles.  Rattles can sometimes be very stubborn and difficult to resolve, that's for sure!  I would recommend the next step would be that we have you ride in the car with one of our technicians.  This might help us pinpoint the exact source of noise you're hearing and give us a much better chance at fixing it to your satisfaction!  We always do our best to resolve complaints on the first visit, so I'm sorry we let you down this time.  I'll try to reach you on the phone number we have on file as well. 

Thank you for giving us an opportunity to make this right! 

Sincerely,

Rich Conley
Assistant Service Manager/Customer Relations Manager