Review for Toyota of Puyallup
DENNIS S. on 08/07/2014
"Not educating customer with available options "
I called the service department and advised the rep... Hello I am such and such my vehicles is this and I purchased brand new tires from you a few months ago, I just had a tool stab my rear tire while driving. Can you guys help me with this? He answered "well your just gonna have to buy a new tire" I said no kind of warranty or anything I can do about this ? He said no unfortunately the warranty only covers manufacture defects. I said well what is the benefit of buying the tires from you if I can get better service and options from... (local prestigious tire shop)? He said that's just how tire warranty's work there is nothing we can do about it.
Vehicle: TOYOTA SIENNA
Service Date: 08/06/2014
Review Created: 08/07/2014 05:36 PM