Thank you for taking the time to respond and let us know of your concerns. I'm sorry that we missed you and caused an additional delay!
In light of this, we've asked our staff to adopt some changes to how we contact customers upon completion of their work. Rather than just a "one time" call out of names in the waiting room, we have a "pending" file that we're having our staff check for repeat call outs. I hope this eliminates this type of problem in the future! We really appreciate your business and your feedback. Please feel free to contact me back if you have any additional questions or concerns.
Customer Relations Manager
Assistant Service Manager