Toyota of Puyallup


Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

8271 Reviews

96% Would Recommend
Latest Review about 10 hours ago
Review for Toyota of Puyallup
Jeanne H. on 04/20/2012
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jeanne said that she set an appointment for an oil change. She came in and told them she was in there for an oil change but when she picked the vehicle back up and took it home she read the paper work they gave her which said there was no oil change performed. She called them up and they told her she did not need an oil change until she reached 10,000 miles. When she purchased the vehicle Lou told her that since she does not drive that much she could have her oil changed every 5,000 miles. She commented that Lou never explained to her that if she comes in for an oil change every 5,000 miles it wont be covered under her maintenance agreement and she will have to pay for it out of her pocket. She was not completely satisfied with the communication with her service advisor because she came in for an oil change and her appointment was for an oil change but nobody said anything to her about the vehicle not needing an oil change and that they did not perform one. Other than this miscommunication she is satisfied with this business. She commented that they are absolutely wonderful.
Category: Service
Service Date: 04/06/2012
Review Created: 04/20/2012