Unfortunately, customer is innaccurate in her statement. We feel very badly that she would allow an independent/aftermarket shop to take one look at her vehicle, without any background, and have her believe something was not done as we said it was. This customer has been coming to our shop for a long time and we've always demonstrated our willingness to do the right thing. Dealership had provided cusotmer, prior to this review, with photographic proof that part has been replaced. Most importantly, we still have the old part, with matching part number to her VIN, proving there is a new one installed. Furthermore, it was done at no charge to customer due to her long term good standing with our dealership, under "goodwill" warranty.
Dealer has reached out to customer again to invite her back for a visual inspection of vehicle, with our 29 Master tech who did the work, so he can show what exactly was replaced.
Toyota of Puyallup
Customer Relations Manager