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Toyota of Puyallup

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(11,879 Reviews)
-100
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Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
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ReScore Average
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Business Details

About

Toyota of Puyallup, a Western Washington Toyota dealer, has served the South Sound area since 1970. We sell new and used Toyotas near Puyallup, Tacoma and Seattle. We offer new vehicle specials as well as used vehicle specials on more than 500 vehicles. Check back often for new vehicle financing and also our great incentives through our Toyota of Puyallup, a Western Washington Toyota dealer, has served the South Sound area since 1970. We sell new and used Toyotas near Puyallup, Tacoma and Seattle. We offer new vehicle specials as well as used vehicle specials on more than 500 vehicles. Check back often for new vehicle financing and also our great incentives through our partner buying programs. If you are looking to have your vehicle serviced, our Toyota Service Department along with our Toyota Parts Department have more than 450 years of award winning parts and service experience. We are located in Puyallup, WA. ...more

Categories
New Car Dealer, Auto Maintenance, Auto Repair
Contact
(253) 286-6000
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
1400 River Road Puyallup, WA 98371

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

About

Toyota of Puyallup, a Western Washington Toyota dealer, has served the South Sound area since 1970. We sell new and used Toyotas near Puyallup, Tacoma and Seattle. We offer new vehicle specials as well as used vehicle specials on more than 500 vehicles. Check back often for new vehicle financing and also our great incentives through our Toyota of Puyallup, a Western Washington Toyota dealer, has served the South Sound area since 1970. We sell new and used Toyotas near Puyallup, Tacoma and Seattle. We offer new vehicle specials as well as used vehicle specials on more than 500 vehicles. Check back often for new vehicle financing and also our great incentives through our partner buying programs. If you are looking to have your vehicle serviced, our Toyota Service Department along with our Toyota Parts Department have more than 450 years of award winning parts and service experience. We are located in Puyallup, WA. ...more

Categories
New Car Dealer, Auto Maintenance, Auto Repair
Contact
(253) 286-6000
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
1400 River Road Puyallup, WA 98371

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
-100
Net Promoter Score ®

Business Details

About

Toyota of Puyallup, a Western Washington Toyota dealer, has served the South Sound area since 1970. We sell new and used Toyotas near Puyallup, Tacoma and Seattle. We offer new vehicle specials as well as used vehicle specials on more than 500 vehicles. Check back often for new vehicle financing and also our great incentives through our Toyota of Puyallup, a Western Washington Toyota dealer, has served the South Sound area since 1970. We sell new and used Toyotas near Puyallup, Tacoma and Seattle. We offer new vehicle specials as well as used vehicle specials on more than 500 vehicles. Check back often for new vehicle financing and also our great incentives through our partner buying programs. If you are looking to have your vehicle serviced, our Toyota Service Department along with our Toyota Parts Department have more than 450 years of award winning parts and service experience. We are located in Puyallup, WA. ...more

Categories
New Car Dealer, Auto Maintenance, Auto Repair
Contact
(253) 286-6000
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
1400 River Road Puyallup, WA 98371
All Departments' Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(11,879 Reviews)

JH
gravatar
Jerod H.
Puyallup, WA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/19/2014
verified customer Verified Customer
Category: Service
Disapointed
Appointments were made for both my Toyota vehicles to have some warranty work done as I am a huge Toyota brand loyalist. Since I'm new to the area and just aquired one of my vehicles I was using my visit here to have the warranty work done as a test to see if I wanted to continue using their service department here for my maintenance in the future. The appointments were made and able to get in pretty quick. I brought my truck in first and couldn't make it to the subsequent appointment so I needed my wife to bring our car to the second appointment which would take longer so a courtesy car was offered to prevent sitting and waiting. Upon her arrival with our 4 month old son, the women that she spoke with at the check-in were extremely rude and gave her the run around. They acted very rude to her when referring to our vehicle which is a Yaris and one of the most economical vehicles that Toyota offers, as though since we had an economy car, we didn't deserve the same treatment as other people there for service on their $50k Tundras. The loaner vehicle they promised was unavailable and already given out to someone else when she arrived. She had not planned to be stranded at the dealership for hours with my young son who just happened to be sick and had limited food and diapers. After waiting for multiple hours longer than they told us it would take over the phone, it soon became an issue that they may not finish the work before closing. The Yaris had a 12:30 appointment and was supposed to take 2-3 hours, now may not be done prior to closing. After haggling with the rude women at the service counter again, they finally told her about the courtesy van which finally gave her a ride home.

We had not planned to be without our car overnight. Furthermore, I had to leave work two days anyway to come and give her a ride to pick up the car anyway. This was a huuuge inconvenience that could have all been avoided if the promised loaner vehicle was available like they said it would. I won't return to Toyota of Puyallup for service again and will share this with all my Soldiers that work for me on JBLM.

If you make a promise keep it! And just because we own an affordable model car that gets great mileage doesn't mean we're poor or deserve to be treated like second class citizens!
Not Recommended
Rich C. from Toyota of Puyallup responded on 11/21/2014 04:25 PM

Hello,

Thank you so much for the feedback.  I hope after we had a chance to talk on the phone that you will accept our apologies for the poor service.  I certainly don't want to make excuses and I hope we can work this out moving forward.  I'm happy to personally oversee your wife's next appointment if necessary.  In this case we were far from perfect, but we're always working hard on improving and we do care. 

Thank you again and I hope to hear back from you.

Rich Conley
Toyota of Puyallup
Customer Relations Manager
Assistant Service Manager

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