True Care Auto Repair


Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5Overall Rating 4.66/5rating 4.66

47 Reviews

91% Would Recommend
82% Business Response
Latest Review 12 months ago

Jeff M. on 09/11/2016
Recommended badge inactive Recommended
Verified badge inactive Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
"My Horrible Experience"
http://jeffmorton.blogspot.com/2016/09/my-horrible-experience-with-true-care_23.html (I wrote an entire blog article)
Service Date: 08/17/2016
Review Created: 09/11/2016 07:14 AM
David H. on 01/25/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
David said he had a perfect experience at this business. They were communicative, responsive and did a good job.
Vehicle: Ford Windstar
Category: Service
Service Date: 01/04/2016
Review Created: 01/25/2016
This review was collected via phone interview by Customer Research Inc.
Lieu F. on 01/25/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Lieu said he had a good experience and they did a good job with the oil change.
Vehicle: Honda Element
Category: Service
Service Date: 12/29/2015
Review Created: 01/25/2016
This review was collected via phone interview by Customer Research Inc.
Len P. on 01/23/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Len said this business did everything they were supposed to do and did not try to do anything more.
Vehicle: Chevrolet Astro
Category: Service
Service Date: 01/16/2016
Review Created: 01/23/2016
This review was collected via phone interview by Customer Research Inc.
Mike T., Co-Owner at True Care Auto Repair responded on 01/25/2016

Thank you Len We Look forward to your next visit

Michael Torres
Co - Owner
253-465-6717
Steve P. on 01/21/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Steve said this business is fantastic.
Vehicle: Honda CR-V
Category: Service
Service Date: 01/07/2016
Review Created: 01/21/2016
This review was collected via phone interview by Customer Research Inc.
Mike T., Co-Owner at True Care Auto Repair responded on 01/22/2016

Thank you Steve we look forward to meeting all your Automotive needs

Michael Torres
Co - Owner
253-465-6717
Jesus G. on 01/14/2016
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Jesus said this business did a good job on the servicing of his vehicle. They were very busy and he had to wait for service, but he understood.
Vehicle: Nissan Altima
Category: Service
Service Date: 01/08/2016
Review Created: 01/14/2016
This review was collected via phone interview by Customer Research Inc.
Mike T., Co-Owner at True Care Auto Repair responded on 01/16/2016

I apologize for your wait sometimes we get very busy. We appreciate your business and Look forward to meeting all your automotive needs

Michael Torres
Co - Owner
253-465-6717
Barbarah K. on 01/12/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
The oil change was fast and far less than when we went to Jiffy Lube
Vehicle: Ford Edge
Service Date: 01/12/2016
Review Created: 01/12/2016 08:23 PM
Mike T., Co-Owner at True Care Auto Repair responded on 01/16/2016

Thank Your Barbarah! We look forward to your next visit


Michael Torres
Co - Owner
253-465-6717
Stephanie H. on 01/12/2016
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Stephanie said this business provided good customer service.
Vehicle: Volkswagen New Beetle
Category: Service
Service Date: 01/09/2016
Review Created: 01/12/2016
This review was collected via phone interview by Customer Research Inc.
Mike T., Co-Owner at True Care Auto Repair responded on 01/16/2016

Thank you Stephanie we look forward to meeting All your Automotive needs!

Michael Torres
Co - Owner
253-465-6717
Katrina D. on 12/28/2015
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Katrina said she is friends with the owner of this business and they do great work.
Vehicle: Nissan Juke
Category: Service
Service Date: 12/22/2015
Review Created: 12/28/2015
This review was collected via phone interview by Customer Research Inc.
Mike T., Co-Owner at True Care Auto Repair responded on 01/16/2016

Thank you Katrina

Michael Torres
Co - Owner
253-465-6717
Carl N. on 12/21/2015
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"For once I can say, they care about the vehicle and take the time to explain what there doing if you just ask."
After taking my vehicle to the DODGE company, they dropped the ball. I when there on 6 different occasions and after leaving I found things left open, and even missing. It was supposed to be in for a repair that they created and a recall that they were supposed to fix. I paid seriously, alot of money for my RAM and when I tried to use the 4wd, it locked up, now after they so called fixed it, it hasn't worked right since. Go figure. ONE trip to TRUE CARE, they put it on the computer and explained to me what they were doing, problem solved and was reassured, "if ANYTHING else goes wrong" bring it back and they will take another look. Thanks guys, you have our business and anyone else I can send your way. God Bless and Merry Christmas and a GREAT New Year!!
Vehicle: RAM 1500
Service Date: 12/18/2015
Review Created: 12/21/2015 11:25 AM
Mike T., Co-Owner at True Care Auto Repair responded on 12/21/2015

Thank you Carl! Welcome to the True Care Auto Repair Family as always we look forward to your next visit!

Michael Torres
Co - Owner
253-465-6717
Julius H. on 12/21/2015
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Julius said this business is located right down the street from his residence, making it convenient, and the employees provide good service.
Vehicle: Dodge Durango
Category: Service
Service Date: 12/03/2015
Review Created: 12/21/2015
This review was collected via phone interview by Customer Research Inc.
Mike T., Co-Owner at True Care Auto Repair responded on 12/24/2015

Thank You Julius We look Forward to meeting all your Automotive Needs!!!!!!

Michael Torres
Co - Owner
253-465-6717
Gloria B. on 12/21/2015
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Gloria said she likes this business' honesty.
Vehicle: Ford Mustang
Category: Service
Service Date: 12/16/2015
Review Created: 12/21/2015
This review was collected via phone interview by Customer Research Inc.
Mike T., Co-Owner at True Care Auto Repair responded on 12/24/2015

Thank you Gloria We look Forward to Taking Care Of your Car!!!!

Michael Torres
Co - Owner
253-465-6717
Ernie T. on 12/19/2015
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Spoke with Tom. He said the employees at this business provided some work that he did not believe needed to be done. In addition, his vehicle is still not actually performing properly. He would not recommend them at this point.
Vehicle: Chevrolet Chevy Express
Category: Service
Service Date: 12/11/2015
Review Created: 12/19/2015
This review was collected via phone interview by Customer Research Inc.
Mike T., Co-Owner at True Care Auto Repair responded on 01/16/2016

We are sorry you feel this way Ernie Please come and Talk with us Or call so we can get this situation resolved

Michael Torres
Co - Owner
253-465-6717
Juan A. on 12/19/2015
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Juan said this business provided good service.
Vehicle: Nissan Sentra
Category: Service
Service Date: 12/14/2015
Review Created: 12/19/2015
This review was collected via phone interview by Customer Research Inc.
Mike T., Co-Owner at True Care Auto Repair responded on 12/24/2015

Thank you Juan we Look forward to your future Business!

Michael Torres
Co - Owner
253-465-6717
Kathy T. on 12/18/2015
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"OUTSTANDING!!"
I will take my car no where else. These guys are amazing and honest.
Vehicle: Scion xB
Service Date: 12/17/2015
Review Created: 12/18/2015 10:58 PM
Mike T., Co-Owner at True Care Auto Repair responded on 12/21/2015

Thank You Kathy!!! See you soon!

Michael Torres
Co - Owner
253-465-6717
Tom Y. on 12/18/2015
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Tom said he does not have any complaints and was very impressed. He was proud of the workmanship and their knowledge.
Vehicle: Chevrolet Silverado
Category: Service
Service Date: 12/01/2015
Review Created: 12/18/2015
This review was collected via phone interview by Customer Research Inc.
Mike T., Co-Owner at True Care Auto Repair responded on 12/21/2015

Thank you Tom We look forward to meeting you Automotive Service Needs on all your Vehicles

Michael Torres
Co - Owner
253-465-6717
Heather W. on 12/13/2015
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Knowledgeable and friendly!!"
Great shop! Will go there again.
Vehicle: BMW X5
Service Date: 12/12/2015
Review Created: 12/13/2015 07:57 PM
Mike T., Co-Owner at True Care Auto Repair responded on 12/17/2015

Thank you Heather we look forward to meeting All your Automotive service an repair needs for your vehicle 


Michael Torres
Co - Owner
253-465-6717
Stacy H. on 12/06/2015
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"friendly, personable, worked around my schedule, fast enough, price for oil change/filter good!"
friendly staff. i had staff schedule an appointment that worked for me. work was done in 1/2 hour. nice that i didn't have to pay cash but simply used my credit card.
Vehicle: Pontiac Montana
Service Date: 12/04/2015
Review Created: 12/06/2015 03:48 AM
Mike T., Co-Owner at True Care Auto Repair responded on 12/07/2015

It was a pleasure serving you we look forward to meeting all your Automotive needs

Michael Torres
Co - Owner
253-465-6717
Falfia N. on 11/27/2015
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Falfia said this business did a great job. They really explained everything to him.
Vehicle: Ford Explorer
Category: Service
Service Date: 11/21/2015
Review Created: 11/27/2015
This review was collected via phone interview by Customer Research Inc.
Mike T., Co-Owner at True Care Auto Repair responded on 12/17/2015

We Look forward to meeting all your automotive service needs in the future.

Michael Torres
Co - Owner
253-465-6717
Kevin D. on 11/20/2015
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Kevin said the business did a great job on his vehicle.
Vehicle: Honda CR-V
Category: Service
Service Date: 11/12/2015
Review Created: 11/20/2015
This review was collected via phone interview by Customer Research Inc.
Mike T., Co-Owner at True Care Auto Repair responded on 12/17/2015

Thank You Kevin We appreciate your business!!!

Michael Torres
Co - Owner
253-465-6717
Displaying Review 1 - 20 of 47 in total