Tufankjian Hyundai of Plymouth


Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

814 Reviews

ReScore Reviews™ (6)

ReScore
Overall Rating 4.8333333/5Overall Rating 4.8333333/5Overall Rating 4.8333333/5Overall Rating 4.8333333/5rating 4.8333333
Original
Overall Rating 1.8333333/5rating 1.8333333rating 1.8333333rating 1.8333333rating 1.8333333
96% Would Recommend
100% Business Response
Latest Review about 4 hours ago
Helen O. on 09/21/2017
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"Hyundai 2011 Santa Fe"
I feel the service department does a lot to help you out ....don't try to sell you service that isn't necessary at the time...
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 09/21/2017 02:20 PM
Susan H. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"servce dept organized"
great to have vehicle clean inside
Vehicle: 2013 Hyundai Santa Fe
Category: Service
Service Date: 09/19/2017
Service Type: Repair
Review Created: 09/21/2017 12:02 PM
Fred D., Service Manager at Tufankjian Hyundai of Plymouth responded on 09/21/2017

Thank you for your review. I'm glad to hear Kolton took very good care of you during your service experience. We look forward to your next visit with us.

Fred DeFeo
Service Manager
Tufankjian Hyundai of Plymouth
356 Court Street, Plymouth MA 02360
(508) 746-3100
www.hyundaiofplymouth.com


Verified Customer on 09/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"They do a good job slowly"
Like the title says. It's an hour and a half wait for an oil change.
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 09/21/2017 11:08 AM
Fred D., Service Manager at Tufankjian Hyundai of Plymouth responded on 09/21/2017

I apologize for the length of time your oil change took. We try to be as quick as possible and moving forward we will work to strengthen that speed. Thanks again.

Fred DeFeo
Service Manager
Tufankjian Hyundai of Plymouth
356 Court Street, Plymouth MA 02360
(508) 746-3100
www.hyundaiofplymouth.com


Joseph I. on 09/20/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Corporate Foolishness"
I would not recommend Hyundai to anyone. This is the first time I purchased one and I will never repeat the experience. My windshield wiper were awful for example, when I mentioned this to the South Carolina dealership they told me they had a lot of complaints but did nothing about it. This corporation knows very little about customer service. The Massachusetts dealership doesn't wash the car or care if their valet car is clean. Really foolish service decisions.
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/20/2017 06:41 AM
Fred D., Service Manager at Tufankjian Hyundai of Plymouth responded on 09/21/2017

My sincerest apology for our loaner vehicle not being completely cleaned before it was given to you. I can assure you it is not our normal practice. Unfortunately our facility does not lend us the ability to wash our customers vehicles but our valet does in fact vacuum every customers car right in  our service drive. I can change your service from the SC dealer but I can reassure you we will provide you the best service we can and moving forward your loaner vehicle will be spotless.


Fred DeFeo
Service Manager
Tufankjian Hyundai of Plymouth
356 Court Street, Plymouth MA 02360
(508) 746-3100
www.hyundaiofplymouth.com


Joyce M. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Improvement of services and attitude of those helping. Professional attitude close to where I live"
good service
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/20/2017 04:51 AM
Fred D., Service Manager at Tufankjian Hyundai of Plymouth responded on 09/21/2017

Thank you for your review. We appreciate you completing it and we look forward to your next visit.

Fred DeFeo
Service Manager
Tufankjian Hyundai of Plymouth
356 Court Street, Plymouth MA 02360
(508) 746-3100
www.hyundaiofplymouth.com


Christopher C. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer Focused"
Terrific costumer service,with reliable and timely work.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/19/2017 06:23 PM
Fred D., Service Manager at Tufankjian Hyundai of Plymouth responded on 09/21/2017

Thank you for your review and I'm happy to hear Brian made your experience top notch. We look forward to your next visit.

Fred DeFeo
Service Manager
Tufankjian Hyundai of Plymouth
356 Court Street, Plymouth MA 02360
(508) 746-3100
www.hyundaiofplymouth.com


Verified Customer on 09/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great!"
They were very nice and my car was done quick.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 09/16/2017
Service Type: Repair
Review Created: 09/19/2017 11:26 AM
Fred D., Service Manager at Tufankjian Hyundai of Plymouth responded on 09/19/2017

Thank you for your review and kind words. In the future we will continue to work hard to earn a 5 star. We look forward to your next service.

Fred DeFeo
Service Manager
Tufankjian Hyundai of Plymouth
356 Court Street, Plymouth MA 02360
(508) 746-3100
www.hyundaiofplymouth.com


Caitlin P. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Love it!"
Always happy after getting services at Tufankjian Hyundai of Plymouth. Staff is very accommodating, friendly, and work is done well and in a timely manner!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/19/2017 07:42 AM
Fred D., Service Manager at Tufankjian Hyundai of Plymouth responded on 09/19/2017

Thank you for your survery and kind words, we appreciate your business.

Fred DeFeo
Service Manager
Tufankjian Hyundai of Plymouth
356 Court Street, Plymouth MA 02360
(508) 746-3100
www.hyundaiofplymouth.com


Amanda O. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"JENINE"
SHE IS THE BEST!
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/18/2017 10:44 AM
Fred D., Service Manager at Tufankjian Hyundai of Plymouth responded on 09/18/2017

Thank you for such kind word about Jennine. She is a valued employee and team member and its great to hear shes showing our customers how much we value them.


Fred DeFeo
Service Manager
Tufankjian Hyundai of Plymouth
356 Court Street, Plymouth MA 02360
(508) 746-3100
www.hyundaiofplymouth.com


Anthony G. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service, as usual"
Excellent service and communication from the service adviser. Service was performed in a timely manner and the price was reasonable, as expected.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/18/2017 10:39 AM
Fred D., Service Manager at Tufankjian Hyundai of Plymouth responded on 09/18/2017

Thanky ou for the great 5 star review and comments. Our customers input is important to us. Lookign forward to see you again soon,

Fred DeFeo
Service Manager
Tufankjian Hyundai of Plymouth
356 Court Street, Plymouth MA 02360
(508) 746-3100
www.hyundaiofplymouth.com


Frederick T. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Seem to care, for real!"
Just so much better than the Hyundai dealer that I use in Delray Beach Florida.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/18/2017 06:51 AM
Fred D., Service Manager at Tufankjian Hyundai of Plymouth responded on 09/18/2017

thank you for your 5 syar review - we work hard to provide the best service experience we can for all of our customers. we hope to see you back soon.

Fred DeFeo
Service Manager
Tufankjian Hyundai of Plymouth
356 Court Street, Plymouth MA 02360
(508) 746-3100
www.hyundaiofplymouth.com


Steven M. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Amazing service"
Ended up buying a car from the competition but will continue my service with thier service dept.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/12/2017
Service Type: Repair
Review Created: 09/18/2017 04:36 AM
Fred D., Service Manager at Tufankjian Hyundai of Plymouth responded on 09/18/2017

Thank you for your 5 star review and very kind words. We are sorry to hear your sales experience was not as satisfying; But we can assure you in the future our sales department will work hard to put our best deal on the table if you allow them that chance.
 

Our valet parking and online schedule we hope have helped make your service experience a 5 star experience.

Thanks again for your patronage and feed back.

Fred DeFeo
Service Manager
Tufankjian Hyundai of Plymouth
356 Court Street, Plymouth MA 02360
(508) 746-3100
www.hyundaiofplymouth.com


Verified Customer on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great place"
Good place
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 09/09/2017
Service Type: Repair
Review Created: 09/15/2017 06:25 PM
Fred D., Service Manager at Tufankjian Hyundai of Plymouth responded on 09/16/2017

Thank you for your review and yur patronage.

 
 
 Fred DeFeo
Service Manager
Tufankjian Hyundai of Plymouth
356 Court Street, Plymouth MA 02360
(508) 746-3100
www.hyundaiofplymouth.com


Keith H. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Number one in customer care and service."
I visited this Hyundai dealership to deal with some nationwide recalls that affected my 2013 Hyundai Sonata. When I arrived the service manager put me at ease. He was very professional and assured me I was in the right place. My car was fixed and I was very pleased with the service.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/15/2017 05:27 AM
Fred D., Service Manager at Tufankjian Hyundai of Plymouth responded on 09/15/2017

Thank you for your 5 star review and very kind words. We are happy to hear you were completely satisfied with the service we provided. We appreciate your patronage and look forward to your next service.

Remember you can schedule your next service appointment at www.hyundaiofplymouth.com and when you arrive our service valet will guide you into our indoor service drive instead of searching for parking.

 Feel free to contact me directly anytime,


Fred DeFeo
Service Manager
Tufankjian Hyundai of Plymouth
356 Court Street, Plymouth MA 02360
(508) 746-3100
www.hyundaiofplymouth.com


Olivia M. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Perfect- as usual!"
Everyone here is so kind and welcoming, I never thought I would actually be excited about having my oil changed!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/13/2017 10:24 AM
Fred D., Service Manager at Tufankjian Hyundai of Plymouth responded on 09/13/2017

Thank you for your 5 star review and very kind words. We are happy to hear you were completely satisfied with the service we provided. We appreciate your patronage and look forward to your next service.

Remember you can schedule your next service appointment at www.hyundaiofplymouth.com and when you arrive our service valet will guide you into our indoor service drive instead of searching for parking.

 Feel free to contact me directly anytime,

Fred DeFeo
Service Manager
Tufankjian Hyundai of Plymouth
356 Court Street, Plymouth MA 02360
(508) 746-3100
www.hyundaiofplymouth.com


Stephen C. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service department"
Over the top helpful, professional and low pressure. They never try to talk you into something you don't need even when you question things like tires, etc. I enjoy going here because I know things will be done appropriately and successfully.
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/13/2017 10:19 AM
Fred D., Service Manager at Tufankjian Hyundai of Plymouth responded on 09/13/2017

Thank you for your 5 star review and very kind words. We are happy to hear you were completely satisfied with the service we provided. We appreciate your patronage and look forward to your next service.

Remember you can schedule your next service appointment at www.hyundaiofplymouth.com and when you arrive our service valet will guide you into our indoor service drive instead of searching for parking.

 Feel free to contact me directly anytime,

Fred DeFeo
Service Manager
Tufankjian Hyundai of Plymouth
356 Court Street, Plymouth MA 02360
(508) 746-3100
www.hyundaiofplymouth.com


P. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service, no problems. "
Very professional, very thorough. No "extras" recommended just to get you back or to overspend on unnecessary service. Car continues to run great after almost 80,000 miles.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/09/2017
Service Type: Repair
Review Created: 09/13/2017 08:22 AM
Fred D., Service Manager at Tufankjian Hyundai of Plymouth responded on 09/13/2017

Thank you for your 5 star review and very kind words. We are happy to hear you were completely satisfied with the service we provided. We appreciate your patronage and look forward to your next service.

Remember you can schedule your next service appointment at www.hyundaiofplymouth.com and when you arrive our service valet will guide you into our indoor service drive instead of searching for parking.

 Feel free to contact me directly anytime,
 

Fred DeFeo
Service Manager
Tufankjian Hyundai of Plymouth
356 Court Street, Plymouth MA 02360
(508) 746-3100
www.hyundaiofplymouth.com


Paul C. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Good service
Vehicle: 2013 Hyundai Azera
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/11/2017 01:51 PM
Fred D., Service Manager at Tufankjian Hyundai of Plymouth responded on 09/12/2017

Thank you for your 5 star review and very kind words. We are happy to hear you were completely satisfied with the service we provided. We appreciate your patronage and look forward to your next service.

Remember you can schedule your next service appointment at www.hyundaiofplymouth.com and when you arrive our service valet will guide you into our indoor service drive instead of searching for parking.

 Feel free to contact me directly anytime,

Fred DeFeo
Service Manager
Tufankjian Hyundai of Plymouth
356 Court Street, Plymouth MA 02360
(508) 746-3100
www.hyundaiofplymouth.com


Elizabeth S. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly peole"
Perfection and intergrity
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/11/2017 12:52 PM
Fred D., Service Manager at Tufankjian Hyundai of Plymouth responded on 09/11/2017

Thank you for your 5 star review and very kind words. We are happy to hear you were completely satisfied with the service we provided. We appreciate your patronage and look forward to your next service.

Remember you can schedule your next service appointment at www.hyundaiofplymouth.com and when you arrive our service valet will guide you into our indoor service drive instead of searching for parking.

 Feel free to contact me directly anytime,


Fred DeFeo
Service Manager
Tufankjian Hyundai of Plymouth
356 Court Street, Plymouth MA 02360
(508) 746-3100
www.hyundaiofplymouth.com


DENISE S. on 09/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service"
Courteous and friendly!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/02/2017
Service Type: Maintenance
Review Created: 09/09/2017 01:18 PM
Fred D., Service Manager at Tufankjian Hyundai of Plymouth responded on 09/09/2017

Thank you for your 5 star review and very kind words. We are happy to hear you were completely satisfied with the service we provided. We appreciate your patronage and look forward to your next service.

Remember you can schedule your next service appointment at www.hyundaiofplymouth.com and when you arrive our service valet will guide you into our indoor service drive instead of searching for parking.

 Feel free to contact me directly anytime,

Fred DeFeo
Service Manager
Tufankjian Hyundai of Plymouth
356 Court Street, Plymouth MA 02360
(508) 746-3100
www.hyundaiofplymouth.com


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