ReScore Reviews™ (29)

ReScore
Overall Rating 4.6206938/5Overall Rating 4.6206938/5Overall Rating 4.6206938/5Overall Rating 4.6206938/5rating 4.6206938
Original
Overall Rating 2.2069/5Overall Rating 2.2069/5rating 2.2069rating 2.2069rating 2.2069
95% Would Recommend
100% Business Response
Latest Review about 5 hours ago
Harvey G. on 06/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Writers Excellence"
This dealer has great personnel in the service wrting department.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 06/22/2017
Service Type: Maintenance
Review Created: 06/27/2017 07:34 PM
Linda H. on 06/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Dealership"
Tustin Hyundai is always professional and courteous.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 06/20/2017
Service Type: Maintenance
Review Created: 06/27/2017 01:57 PM
Martin A. at Tustin Hyundai responded on 06/27/2017

THANK YOU FOR THE FEEDBACK LINDA...WE APPRECIATE YOUR BUSINESS

MARTIN AGUILAR
ASST. MANAGER

Andrew P. on 06/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"David Kim"
Unfortunately, I've had a lot of problems with this vehicle. More that I've had with any other I've owned which concerns my about my next purchase. If not for the experience I had working with David I would not be able to recommend
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 06/12/2017
Service Type: Maintenance
Review Created: 06/27/2017 10:06 AM
Gary L B. at Tustin Hyundai responded on 06/27/2017

THANK YOU ANDREW FOR THE FEEDBACK AND THE NICE COMMENT....WE APPRECIATE YOUR BUSINESS
SERVICE DIR
GARY BAGBY

Chelsea G. on 06/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient and great customer service"
The service was fast and done in a timely manner. Great customer service
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 06/22/2017
Service Type: Maintenance
Review Created: 06/27/2017 09:59 AM
Gary L B. at Tustin Hyundai responded on 06/27/2017

THANK YOU CHELSEA FOR THE FEEDBACK AND THE NICE COMMENT....WE APPRECIATE YOUR BUSINESS
SERVICE DIR
GARY BAGBY

Verified Customer on 06/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality combined with timeliness"
Fixed my problem quickly even though I did not have an appointment
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 06/22/2017
Service Type: Maintenance
Review Created: 06/27/2017 09:52 AM
Gary L B. at Tustin Hyundai responded on 06/27/2017

THANK YOU FOR THE FEEDBACK AND THE NICE COMMENT....WE APPRECIATE YOUR BUSINESS
SERVICE DIR
GARY BAGBY

Verified Customer on 06/27/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"First service post purchase, complimentary service."
This was my first service 5000mile, post purchase, complimentary. I dropped the car off early prior to business hours, there were no sheets available for me to complete as per my conversation with the Sales Rep when dropping the car off this early, so I just put my keys in the slot at the service door. Car looked great when I picked it up, car is running fine, service personel were friendly and informed of what was done and what to keep an eye on going forward, general maintenance. This was above average service in my opinion.
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 06/20/2017
Service Type: Maintenance
Review Created: 06/27/2017 07:04 AM
Gary L B. at Tustin Hyundai responded on 06/27/2017

THANK YOU FOR THE FEEDBACK ...WE APPRECIATE YOUR BUSINESS
GARY BAGBY
SERVICE DIR

Verified Customer on 06/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service Department"
Car was turned in and work was completed as promised. Great Customer Service!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 06/16/2017
Service Type: Maintenance
Review Created: 06/24/2017 04:27 PM
Gary L B. at Tustin Hyundai responded on 06/26/2017

THANKS FOR THE FEEDBACK....AND THE NICE COMMENT ....WE APPRECIATE YOUR BUSINESS
GARY BAGBY
SERVICE DIR

Verified Customer on 06/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service"
car wash could have better
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 06/19/2017
Service Type: Maintenance
Review Created: 06/24/2017 03:07 PM
Gary L B. at Tustin Hyundai responded on 06/26/2017

THANKS FOR THE FEEDBACK....WE WILL USE IT CONSTRUCTIVELY....WE APPRECIATE YOUR BUSINESS
GARY BAGBY
SERVICE DIR

Jennifer T. on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous and customer service focused"
Thank you for prompt and thorough service!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 06/12/2017
Service Type: Maintenance
Review Created: 06/23/2017 06:49 PM
Gary L B. at Tustin Hyundai responded on 06/24/2017

THANK YOU JENNIFER FOR THE FEEDBACK AND THE NICE COMMENT....WE APPRECIATE YOUR BUSINESS
GARY BAGBY
SERVICE DIR

Patricia C. on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Excellent service on my Genesis. Timely and friendly. Did not push any services that I did not need which I appreciate.
Vehicle: 2011 Hyundai Genesis Co
Category: Service
Service Date: 06/19/2017
Service Type: Maintenance
Review Created: 06/23/2017 05:17 PM
Gary L B. at Tustin Hyundai responded on 06/24/2017

THANK YOU PATRICIA FOR THE FEEDBACK AND THE NICE COMMENT....WE APPRECIATE YOUR BUSINESS
GARY BAGBY
SERVICE DIR

Dimas E. on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"True Pro's"
David and his team are there to work for me!
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 06/19/2017
Service Type: Maintenance
Review Created: 06/23/2017 12:45 PM
Martin A. at Tustin Hyundai responded on 06/23/2017

THANK YOU FOR THE FEEDBACK...WE APPRECIATE YOUR BUSINESS

MARTIN AGUILAR
ASST. MANAGER

Verified Customer on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Close approximity to my work and home, and trusting that the dealer will do a better diagnosis of the maintenace request. "
YES
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 06/20/2017
Service Type: Maintenance
Review Created: 06/23/2017 10:28 AM
Martin A. at Tustin Hyundai responded on 06/23/2017

THANK YOU FOR THE FEEDBACK...WE APPRECIATE YOUR BUSINESS

MARTIN AGUILAR
ASST. MANAGER

Rosalita C. on 06/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient "
Friendly staff
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 06/17/2017
Service Type: Maintenance
Review Created: 06/22/2017 01:10 PM
Martin A. at Tustin Hyundai responded on 06/22/2017

THANK YOU FOR THE FEEDBACK...WE APPRECIATE YOUR BUSINESS

MARTIN AGUILAR
ASST. MANAGER

John B. on 06/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"It's the personal!"
The service department personal have been well trained, friendly, knowledgeable, and helpful.
Vehicle: 2009 Hyundai Genesis
Category: Service
Service Date: 06/13/2017
Service Type: Maintenance
Review Created: 06/22/2017 11:42 AM
Gary L B. at Tustin Hyundai responded on 06/22/2017

THANK YOU JOHN FOR THE FEEDBACK AND THE NICE COMMENT....WE APPRECIATE YOUR BUSINESS
GARY BAGBY
SERVICE DIR

Verified Customer on 06/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service completed by the designated time"
Other than the invoice being incorrect everything else went smoothly. Invoice was corrected immediately without any dispute.
Vehicle: 2011 Hyundai Genesis
Category: Service
Service Date: 06/16/2017
Service Type: Maintenance
Review Created: 06/21/2017 09:00 PM
Gary L B. at Tustin Hyundai responded on 06/22/2017

THANK YOU ...WE APPRECIATE YOUR BUSINESS
GARY BAGBY
SERVICE DIR

Paolo C. on 06/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great!"
Fast and easy
Vehicle: 2016 Hyundai Sonata Plu
Category: Service
Service Date: 06/17/2017
Service Type: Maintenance
Review Created: 06/21/2017 06:03 PM
Gary L B. at Tustin Hyundai responded on 06/22/2017

THANK YOU PAOLO ...WE APPRECIATE YOUR BUSINESS
GARY BAGBY
SERVICE DIR

Ronald S. on 06/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"awesome sales and serv ice personnel"
We have been with Tustin Hyundai since 2005 and have found all aspects of the dealer services EXCELLENT! Thank you to David and Trina in service for their great care when we have servicing problems. We hav e purchased two Hyundai's from Tustin Hyundai and we will return for future purchases.
Vehicle: 2005 Hyundai Santa Fe
Category: Service
Service Date: 06/15/2017
Service Type: Maintenance
Review Created: 06/21/2017 01:57 PM
Gary L B. at Tustin Hyundai responded on 06/22/2017

THANK YOU RONALD ...WE APPRECIATE YOUR BUSINESS
GARY BAGBY
SERVICE DIR

Abhishek G. on 06/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Service is prompt and upto mark.Keep up good work.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 06/17/2017
Service Type: Maintenance
Review Created: 06/21/2017 11:17 AM
Gary L B. at Tustin Hyundai responded on 06/21/2017

THANK YOU ABHISHEK FOR THE FEEDBACK....WE APPRECIATE YOUR BUSINESS
GARY BAGBY
SERVICE DIR

Verified Customer on 06/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Pleasant experience and great staff"
Great
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 06/17/2017
Service Type: Maintenance
Review Created: 06/21/2017 10:57 AM
Gary L B. at Tustin Hyundai responded on 06/21/2017

THANK YOU FOR THE FEEDBACK AND THE NICE COMMENT....WE APPRECIATE YOUR BUSINESS
GARY BAGBY
SERVICE DIR

Verified Customer on 06/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"SM"
I would like to commend Tustin Hyundai on there outstanding service and parts department. Everyone was very professional and truly knows the meaning of Outstanding Customer Service.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 06/16/2017
Service Type: Maintenance
Review Created: 06/21/2017 10:48 AM
Gary L B. at Tustin Hyundai responded on 06/21/2017

THANK YOU  FOR THE FEEDBACK AND THE NICE COMMENT....WE APPRECIATE YOUR BUSINESS
GARY BAGBY
SERVICE DIR

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