ReScore Reviews™ (10)

ReScore
Overall Rating 4.699998/5Overall Rating 4.699998/5Overall Rating 4.699998/5Overall Rating 4.699998/5rating 4.699998
Original
Overall Rating 1.9/5rating 1.9rating 1.9rating 1.9rating 1.9
95% Would Recommend
100% Business Response
Latest Review 1 day ago
Robert L. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
My work way done in about an hour like I was told. Nice to work with and they did a great job.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/16/2017 03:51 PM
Amanda E. at Van Horn Hyundai responded on 08/17/2017

Thank you for taking the time to leave a comment about your recent experience with our dealership! I’m so glad to hear what a smooth visit you had. Please let us know how we can assist you again in the future!

Amanda Ernst
Customer Service Specialist
Van Horn Hyundai/Mazda, Inc.
920-457-3608
aernst@vanhornhyundai.com
Terry S. on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly people "
Everyone is friendly, the service is good and the free coffee and cookies are great!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/14/2017
Service Type: Maintenance
Review Created: 08/16/2017 02:13 PM
Amanda E. at Van Horn Hyundai responded on 08/17/2017

Thank you for taking a moment to let us know what a great experience you had working with our service team! We look forward to seeing you again at your next visit!

Amanda Ernst
Customer Service Specialist
Van Horn Hyundai/Mazda, Inc.
920-457-3608
aernst@vanhornhyundai.com
Verified Customer on 08/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"maintainance and recall issues."
Done right and in a timely manner.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/14/2017
Service Type: Repair
Review Created: 08/16/2017 01:48 PM
Amanda E. at Van Horn Hyundai responded on 08/17/2017

Thank you for taking a moment to provide feedback on your recent service experience. We appreciate the opportunity to earn your business and look forward to seeing you again in the future!

Amanda Ernst
Customer Service Specialist
Van Horn Hyundai/Mazda, Inc.
920-457-3608
aernst@vanhornhyundai.com
Erik T. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The best place around for automotive service"
We have purchased most of the cars for our family from Van Horn Hyundai, and have always received excellent service and good value. It's easy to get an appointment, and the quality of the work is always top notch.
Vehicle: 2011 Hyundai Genesis Co
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 07:53 PM
Amanda E. at Van Horn Hyundai responded on 08/16/2017

Thank you so much for writing such a kind review of our service department! When it comes to any service or repairs that need to be performed at our dealership, we’re dedicated to making sure that they’re done as conveniently and efficiently as possible. We’re thrilled to know that this was the case during your visit with us! We look forward to seeing you again in the future!

Amanda Ernst
Customer Service Specialist
Van Horn Hyundai/Mazda, Inc.
920-457-3608
aernst@vanhornhyundai.com
Verified Customer on 08/15/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Good people good service"
All was good
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/15/2017 04:31 PM
Amanda E. at Van Horn Hyundai responded on 08/16/2017

Thank you for taking a moment to let us know what a great experience you had working with our service team! We look forward to seeing you again at your next visit!

Amanda Ernst
Customer Service Specialist
Van Horn Hyundai/Mazda, Inc.
920-457-3608
aernst@vanhornhyundai.com
Verified Customer on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine Maintenance with a Smule"
Worked performed in the time they said. No surprises on this work order. A nice place to sit and wait.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/15/2017 01:03 PM
Amanda E. at Van Horn Hyundai responded on 08/15/2017

Thank you for taking a moment to leave feedback for our team. I’m so glad to hear what an awesome experience you had! We look forward to seeing you again at your next visit!

Amanda Ernst
Customer Service Specialist
Van Horn Hyundai/Mazda, Inc.
920-457-3608
aernst@vanhornhyundai.com
Rosemary E. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great"
great
Vehicle: 2013 Hyundai Elantra Gt
Category: Service
Service Date: 08/09/2017
Service Type: Repair
Review Created: 08/14/2017 07:25 PM
Amanda E. at Van Horn Hyundai responded on 08/15/2017

Thank you for your loyalty to our service center! We appreciate your recommendation and look forward to working with you again in the future!

Amanda Ernst
Customer Service Specialist
Van Horn Hyundai/Mazda, Inc.
920-457-3608
aernst@vanhornhyundai.com
JENNIFER V. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" great service"
Friendly staff
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/11/2017 10:57 AM
Amanda E. at Van Horn Hyundai responded on 08/14/2017

Thank you for taking a moment to leave feedback for our team. I’m so glad to hear what an awesome experience you had! We look forward to seeing you again at your next visit!

Amanda Ernst
Customer Service Specialist
Van Horn Hyundai/Mazda, Inc.
920-457-3608
aernst@vanhornhyundai.com
Verified Customer on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine oil change"
The work was done quickly and the entire experience was great.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 08/08/2017
Service Type: Maintenance
Review Created: 08/11/2017 05:48 AM
Amanda E. at Van Horn Hyundai responded on 08/14/2017

Thank you for your continued loyalty to our service center! I’m so happy to hear what awesome experiences you continue to have with our staff at each visit. We look forward to seeing you again at your next appointment!

Amanda Ernst
Customer Service Specialist
Van Horn Hyundai/Mazda, Inc.
920-457-3608
aernst@vanhornhyundai.com
Charlene P. on 08/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service "
Thanks for the great customer experience and excellent work.
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 07/31/2017
Service Type: Repair
Review Created: 08/05/2017 07:22 PM
Amanda E. at Van Horn Hyundai responded on 08/08/2017

Thank you for taking a moment to leave feedback for our team. I’m so glad to hear what an awesome experience you had! We look forward to seeing you again at your next visit!

Amanda Ernst
Customer Service Specialist
Van Horn Hyundai/Mazda, Inc.
920-457-3608
aernst@vanhornhyundai.com
Mary D. on 08/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service on 2014 Hyundai"
Excellent service, friendly staff and nice waiting area.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 07/27/2017
Service Type: Repair
Review Created: 08/03/2017 04:54 PM
Amanda E. at Van Horn Hyundai responded on 08/04/2017

Thank you for taking a moment to provide feedback on your recent service experience. We appreciate the opportunity to earn your business and look forward to seeing you again in the future!

Amanda Ernst
Customer Service Specialist
Van Horn Hyundai/Mazda, Inc.
920-457-3608
aernst@vanhornhyundai.com
Bobby N. on 08/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service clean friendly fast "
Very professional friendly
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/31/2017
Service Type: Repair
Review Created: 08/02/2017 12:22 PM
Amanda E. at Van Horn Hyundai responded on 08/03/2017

Thank you for taking a moment to let us know what a great experience you had working with our service team! We look forward to seeing you again at your next visit!

Amanda Ernst
Customer Service Specialist
Van Horn Hyundai/Mazda, Inc.
920-457-3608
aernst@vanhornhyundai.com
Eileen K. on 08/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always taken very good care of by service department and collision center."
Always taken very good care of by service department and collision center.
They consistently go above and beyond ...
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 07/29/2017
Service Type: Maintenance
Review Created: 08/01/2017 01:42 PM
Amanda E. at Van Horn Hyundai responded on 08/02/2017

Thank you for taking the time to leave a comment about your recent experience with our dealership! I’m so glad to hear what a smooth visit you had. Please let us know how we can assist you again in the future!

Amanda Ernst
Customer Service Specialist
Van Horn Hyundai/Mazda, Inc.
920-457-3608
aernst@vanhornhyundai.com
Amy S. on 07/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service"
Appointment for oil change was for 8, got out at 8:30.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 07/24/2017
Service Type: Maintenance
Review Created: 07/31/2017 06:21 AM
Amanda E. at Van Horn Hyundai responded on 07/31/2017

Thank you for taking the time to leave a comment about your recent experience with our dealership! I’m so glad to hear what a smooth visit you had. Please let us know how we can assist you again in the future!

Amanda Ernst
Customer Service Specialist
Van Horn Hyundai/Mazda, Inc.
920-457-3608
aernst@vanhornhyundai.com
Brian D. on 07/30/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"#MySantaFe"
It's convient, clean & has won-fi
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 07/26/2017
Service Type: Repair
Review Created: 07/30/2017 05:23 AM
Amanda E. at Van Horn Hyundai responded on 07/31/2017

Thank you so much for writing such a kind review of our service department! When it comes to any service or repairs that need to be performed at our dealership, we’re dedicated to making sure that they’re done as conveniently and efficiently as possible. We’re thrilled to know that this was the case during your visit with us! We look forward to seeing you again in the future!

Amanda Ernst
Customer Service Specialist
Van Horn Hyundai/Mazda, Inc.
920-457-3608
aernst@vanhornhyundai.com
Jean B. on 07/30/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Tech eating and talking on his phone"
not very timley work
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 07/21/2017
Service Type: Repair
Review Created: 07/30/2017 05:04 AM
Jay K., Operations Manager at Van Horn Hyundai responded on 08/02/2017

Thank you for taking the time to tell us about your service experience at Van Horn Hyundai. 
While reviewing our survey, we noticed that you only had a two star experience with your repairs. While looking in to your service visit  I spoke with your attending service advisor and he explained to me that all the service repair work went well.  The technician apologized and I apologize for the technicians actions, tis is not Van Horn policy.    An advisor will be calling and inquired with you to check that you are satisfied with services and assure you that Van Horn Hyundai is committed to you as a customer.   Please feel free to email or reach out to me via phone with any questions you may have

At Van Horn Hyundai we strive for five star service and would like to assure you that Van Horn Hyundai is committed to you as a customer.

Thank you

Jay  Kohls
Operations Manager
920-457-3608
jay@vanhornhyundai.com
Verified Customer on 07/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I Like Van Horn"
Prompt service; friendly staff; clean office and waiting area.
Vehicle: 2009 Hyundai Sonata
Category: Service
Service Date: 07/26/2017
Service Type: Maintenance
Review Created: 07/28/2017 01:19 PM
Amanda E. at Van Horn Hyundai responded on 07/31/2017

Thank you for your continued loyalty to our service center! I’m so happy to hear what awesome experiences you continue to have with our staff at each visit. We look forward to seeing you again at your next appointment!

Amanda Ernst
Customer Service Specialist
Van Horn Hyundai/Mazda, Inc.
920-457-3608
aernst@vanhornhyundai.com
Carolyn B. on 07/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great job fixing my rear-ended collision"
Very happy with the service
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 07/21/2017
Service Type: Repair
Review Created: 07/26/2017 04:47 PM
Amanda E. at Van Horn Hyundai responded on 07/27/2017

Thank you for taking the time to leave a comment about your recent experience with our dealership! I’m so glad to hear what a smooth visit you had. Please let us know how we can assist you again in the future!

Amanda Ernst
Customer Service Specialist
Van Horn Hyundai/Mazda, Inc.
920-457-3608
aernst@vanhornhyundai.com
Christine Z. on 07/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfaction Guaranteed"
The service department kept at it until they fixed the problem with my car. It runs like new now. I so appreciate all the people at Van Horn Sheboygan. I recommend them to everyone.
Vehicle: 2002 HYUNDAI SANTA FE
Category: Service
Service Date: 06/19/2017
Service Type:
Review Created: 07/25/2017 06:52 PM
Amanda E. at Van Horn Hyundai responded on 07/26/2017

Thank you for your continued loyalty to our service center! I’m so happy to hear what awesome experiences you continue to have with our staff at each visit. We look forward to seeing you again at your next appointment!

Amanda Ernst
Customer Service Specialist
Van Horn Hyundai/Mazda, Inc.
920-457-3608
aernst@vanhornhyundai.com
Verified Customer on 07/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Always pleased with your service
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 07/20/2017
Service Type: Repair
Review Created: 07/24/2017 10:55 AM
Amanda E. at Van Horn Hyundai responded on 07/24/2017

Thank you for your continued loyalty to our service center! I’m so happy to hear what awesome experiences you continue to have with our staff at each visit. We look forward to seeing you again at your next appointment!

Amanda Ernst
Customer Service Specialist
Van Horn Hyundai/Mazda, Inc.
920-457-3608
aernst@vanhornhyundai.com
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