Van Horn Hyundai Fond Du Lac


Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

520 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
100% Business Response
Latest Review 4 days ago
Ethan L. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wow trial system check"
They for me in and out on less time than expected.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/20/2017 02:11 PM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 09/21/2017

Hi Ethan!

Fast visits and friendly staff are what we do here! So glad to here your recent visit went so well!

And the biggest thank you for taking the time to complete this survey, the kind words and the perfect five star score from all of us at Van Horn Hyundai of Fond du Lac! It really is appreciated!

We were more than happy to take care of your 2011 Hyundai Sonata when it was recently in for service! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

As always, thank you for your valued business and we look forward to seeing you next visit!



Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick friendly"
Quick and friendly
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/19/2017 08:33 PM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 09/20/2017

Hi there!

Quick and friendly are what we do here! 

The biggest thank you for taking the time to complete this survey, the kind words and the perfect five star score from all of us at Van Horn Hyundai of Fond du Lac! It really is appreciated!

We were more than happy to take care of your 2013 Hyundai Elantra when it was recently in for service! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

As always, thank you for your valued business and we look forward to seeing you next visit!



Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very friendly & accommodative. "
Very friendly & accommodative.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/19/2017 07:57 PM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 09/20/2017

Hi there!

Accomodation and friendly staff are two things we strive for here at Van Horn Hyundai Service!

The biggest thank you for taking the time to complete this survey, the kind words and the perfect five star score from all of us at Van Horn Hyundai of Fond du Lac! It really is appreciated!

We were more than happy to take care of your 2011 Hyundai Sonata when it was recently in for service! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

As always, thank you for your valued business and we look forward to seeing you next visit!



Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Mark P. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality service "
Yes
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/18/2017 03:39 PM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 09/19/2017

Hi Mark!

Quality is what we strive for! Thank you for the positive feedback!

The biggest thank you for taking the time to complete this survey, the kind words and the perfect five star score from all of us at Van Horn Hyundai of Fond du Lac! It really is appreciated!

We were more than happy to take care of your 2015 Hyundai Sonata Hybrid when it was recently in for service! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

As always, thank you for your valued business and we look forward to seeing you next visit!



Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Jon N. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice people"
Quality work done efficiently
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/15/2017 05:14 PM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 09/18/2017

Hi Jon!

Thank you for the wonderful feedback and kind words! Quality work and efficiency are two things we strive for here! We were more than happy to help remedy your seat belt issue!

And our sincerest thanks for taking the time to complete this survey, the kind words and the perfect five star score from all of us at Van Horn Hyundai of Fond du Lac! It really is appreciated!

We were more than happy to take care of your 2016 Hyundai Sonata when it was recently in for service! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

As always, thank you for your valued business and we look forward to seeing you next visit!

Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
David O. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"convience"
excellent
Vehicle: 2011 Hyundai Veracruz
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/15/2017 03:31 PM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 09/18/2017

Hi David!

Thank you for the kind words! Excellence and convenience are two things we strive for here!

And our sincerest thanks for taking the time to complete this survey, the kind words and the perfect five star score from all of us at Van Horn Hyundai of Fond du Lac! It really is appreciated!

We were more than happy to take care of your 2011 Hyundai Veracruz when it was recently in for service! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

As always, thank you for your valued business and we look forward to seeing you next visit!


Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Verified Customer on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great service"
Great service
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 09/09/2017
Service Type: Maintenance
Review Created: 09/13/2017 04:48 AM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 09/13/2017

Hi there!

Great service accompanied by great staff is what we do here!

Our sincerest thanks for taking the time to complete this survey, the kind words and the perfect five star score from all of us at Van Horn Hyundai of Fond du Lac! It really is appreciated! 

We were more than happy to take care of your 2013 Hyundai Tucson when it was recently in for service! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit! 

As always, thank you for your valued business and we look forward to seeing you next visit!



Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Tyler T. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality service"
The people and the service of VHH are excellent
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/12/2017 08:26 PM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 09/13/2017

Hi Tyler!

Thank you for the kind words! Excellence and exceptional staff and service are two things we strive for here! 

And our sincerest thanks for taking the time to complete this survey, the kind words and the perfect five star score from all of us at Van Horn Hyundai of Fond du Lac! It really is appreciated! 

We were more than happy to take care of your 2013 Hyundai Santa Fe Sport when it was recently in for service! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit! 

As always, thank you for your valued business and we look forward to seeing you next visit!



Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
JANE W. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service, attitude, understanding and friendliness "
What's to improve? You are superb!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/12/2017 01:31 PM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 09/13/2017

Hi Jane!

Service, great attitudes, understanding and friendliness are what we like to pride ourselves on here! Thank you so very much for the wonderful feedback! 

And our sincerest thanks for taking the time to complete this survey and the perfect five star score from all of us at Van Horn Hyundai of Fond du Lac! It really is appreciated! 

We were more than happy to take care of your 2016 Hyundai Tucson when it was recently in for service! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit! 

As always, thank you for your valued business and we look forward to seeing you next visit!



Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Heidi M. on 09/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Easy process "
Yes
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/09/2017 11:33 AM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 09/11/2017

Hi Heidi!

Our sincerest thanks for taking the time to complete this survey and the perfect five star score! It really is appreciated by all of us here at Van Horn Hyundai Service!

We were more than happy to take care of your 2007 Hyundai Santa Fe when it was recently in for service! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

As always, thank you for your valued business and we look forward to seeing you next visit!



Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Joseph B. on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast Service!"
Went in for two recalls, a rotation, oil change, and new wipers and it took around an hour. I was pretty happy with that.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/08/2017 10:02 PM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 09/11/2017

Hi Joseph!

Fast and frienldy service is what we do here! 

And our sincerest thanks for taking the time to complete this survey and the perfect five star score! It really is appreciated by all of us here at Van Horn Hyundai Service!

We were more than happy to take care of your 2013 Hyundai Santa Fe Sport when it was recently in for service! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

As always, thank you for your valued business and we look forward to seeing you next visit!



Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Gregory C. on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
Excellent service, highly recommend!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/08/2017 03:24 PM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 09/11/2017

Hi Gregory!


Thank you for highly recommending us! We really appreciate the great feedback and recommendation!

And the biggest thank you for taking the time to complete this survey and the perfect five star score! It really is appreciated by all of us here at Van Horn Hyundai Service!

We were more than happy to take care of the oil change and air filter replacement for your 2017 Hyundai Elantra when it was recently in for service! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

As always, thank you for your valued business and we look forward to seeing you next visit!


Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Lindsey S. on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great! "
Great service and trustworthy mechanics
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/08/2017 03:00 PM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 09/11/2017

Hi Lindsey!

Great service and trustworthy mechanics are two things we likde to pride ourselves on! Thank you for the kind words and wonderful feedback!

And the biggest thank you for taking the time to complete this survey and the perfect five star score! It really is appreciated by all of us here at Van Horn Hyundai Service!

We were more than happy to take care of the oil change and air filter replacement for your 2011 Hyundai Elantra when it was recently in for service! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

As always, thank you for your valued business and we look forward to seeing you next visit!



Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
De L. on 09/08/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Recall work"
Service work is fine. The complimentary car was is terrible, my car was not clean and my driver's seat was all wet.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/08/2017 01:10 PM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 09/11/2017

Deanna, 

I am so sorry to hear your complimentary car wash was not up to our usual standard! We will definitely address this with our detail team!

We would love to offer you another complimentary wash on us at your convenience!

Give us a call in the office at 920-322-6500 whenever you are ready to have that taken care of!  

Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Gary S. on 09/08/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"The paperwork was correct :)"
After 2 years and 4 months into our 3 year lease, the paperwork was correct and everything happened without a hitch. I was pleasantly surprised. I understand that things can be difficult at times, especially when the dealer that we first got our lease from isn't working there anymore. Everything worked out just fine and I expect it will be that way from now on. The staff in the service department are absolutely wonderful and very friendly. My only complaint this day was that it was the very first time I wanted to purchase a soda, and they didn't have any. Minor in the big picture though.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/08/2017 01:09 PM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 09/11/2017

Hi Gary!

I am so happy that everything went smoothly with our Finance Team when you were recently here! 

And that our Service Department is absolutely wonderful and friendly! It is what we strive for at each and every visit! 

And the biggest thank you for taking the time to complete this survey and the perfect five star score! It really is appreciated by all of us here at Van Horn Hyundai Service!

We were more than happy to take care of your 2016 Hyundai Elantra when it was recently in for service! We love our Hyundai family and helping them maintain their vehicles for years to come!

If there is anything we can do in the future besides being stocked back up on soda to earn that 5th Star, please do not hesitate to reach out to me!

As always, thank you for your valued business and we look forward to seeing you next visit!



Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Charlene K. on 09/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best in the area"
Good service; more honest than Bergstroms
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/01/2017
Service Type: Maintenance
Review Created: 09/06/2017 06:48 AM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 09/06/2017

Hi Charlene!

Honesty and integrity are two things we pride ourselves on! Thank you!

And the biggest thank you for taking the time to complete this survey and the perfect five star score! It really is appreciated by all of us here at Van Horn Hyundai Service! 

We were more than happy to take care of the oil change and air filter replacement for your 2017 Hyundai Santa Fe Sport when it was recently in for service! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit! 

As always, thank you for your valued business and we look forward to seeing you next visit!


Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Laura P. on 09/05/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Disappointed"
Wasted vacation day.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/05/2017 06:36 PM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 09/07/2017

Laura, 

I would first like to sincerely apologize regarding your recent visit to our Service Center. I definitely understand your concerns and would like to help remedy this situation for you. 

I have spoken with our service adivsers and we would like to take care of the cigarette hole repair by picking your Santa Fe up on a Thursday (when our interior repair guy is here) and drop off a loaner for you to help with any inconvenience of making the trip back. 

Please let me know when works best for you to take care of this. 

We really hope to earn your business back! 

Thank you, 

Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Sherry S. on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Very polite and helpful
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 09/01/2017
Service Type: Maintenance
Review Created: 09/05/2017 05:25 PM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 09/06/2017

Hi Sherry!

Our sincerest thanks for the kind words and positive feedback! And the biggest thank you for taking the time to complete this survey and the perfect five star score! It really is appreciated by all of us here at Van Horn Hyundai Service! 

We were more than happy to take care of the oil change for your 2010 Hyundai Santa Fe when it was recently in for service! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit! 

As always, thank you for your valued business and we look forward to seeing you next visit!



Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
James G. on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"timely sevice"
it is so easy to drop off my car at the door and head to the waiting room for a coffee and cookie.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 09/01/2017
Service Type: Maintenance
Review Created: 09/05/2017 03:42 PM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 09/06/2017

Hi James!

The ease of drop off is something we've really worked hard for here! And we are so glad you head straight over for a coffee and a cookie! We love being able to offer these to our valued customers!

And our sincerest thanks for taking the time to complete this survey and the perfect five star score! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac!

We were more than happy to take care of your 2014 Hyundai Elantra when it was recently in for service! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

As always, thank you for your valued business and we look forward to seeing you next visit!



Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Verified Customer on 09/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
Always timely and great service
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/30/2017
Service Type: Repair
Review Created: 09/03/2017 05:32 AM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 09/05/2017

Hi there!

Thank you for the positive feedback! I am so happy to hear you always receive timely and great service!

And our sincerest thanks for taking the time to complete this survey and the perfect five star score from all of us at Van Horn Hyundai of Fond du Lac! It really is appreciated!

We were more than happy to take care of your Hyundai when it was recently in for service! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

As always, thank you for your valued business and we look forward to seeing you next visit!




Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
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