Van Horn Hyundai Fond Du Lac


Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

479 Reviews

98% Would Recommend
100% Business Response
Latest Review about 4 hours ago
Heide C. on 08/20/2017
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"Friendly"
Very friendly service done in a timely manner.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 08/16/2017
Service Type: Repair
Review Created: 08/20/2017 05:52 PM
SCOTT G. on 08/19/2017
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"Always ready!"
I've never had a bad experience at this Hyundai. Always friendly, polite and fast.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/19/2017 04:23 AM
Verified Customer on 08/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
Great service from great people
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/16/2017
Service Type: Maintenance
Review Created: 08/18/2017 12:59 PM
Kay V. on 08/17/2017
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"Excellent service and friendly personnel. "
Competent and knowledgeable personnel.
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/17/2017 08:57 PM
Tammy S. on 08/17/2017
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"Very Happy "
Took my appointment when it was actually set for a different location.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/17/2017 03:30 PM
Verified Customer on 08/17/2017
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"18K service check up"
Thanks. Excellent as always.
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/17/2017 11:13 AM
Kyle M. on 08/15/2017
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"New tires"
Another excellent job!! New tires are great!!
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 12:46 PM
Nancy G. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service in a timely manner"
We have always received excellent service. The vehicle is always completed in the timeframe they tell you.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/15/2017 12:42 PM
BO K. on 08/09/2017
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"Great Service!!! and Great people!!!"
Got my first 4000-mile service done and they offered great service and fast!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/04/2017
Service Type: Repair
Review Created: 08/09/2017 10:30 AM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 08/09/2017

Hi Bo!

I am so happy to hear you chose us for your first oil change! Thank you!

The biggest thank you for taking the time to complete this survey and the perfect five star score from all of us at Van Horn Hyundai of Fond du Lac! It really is appreciated!

We were more than happy to take care of your 2017 Hyundai Santa Fe Sport when it was recently in for service! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

As always, thank you for your valued business and we look forward to seeing you next visit!



Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Sara H. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and honest service."
I found the service department workers to be very helpful in answering my many questions. I find my service trips to Hyundai to very convenient because each service is done quickly and efficiently.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 08/01/2017
Service Type: Maintenance
Review Created: 08/07/2017 09:00 PM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 08/08/2017

Hi Sara!

I am so happy to hear our Service Team was helpful in answering your questions and that your visits are quick and efficient! 

The biggest thank you for taking the time to complete this survey and the perfect five star score from all of us at Van Horn Hyundai of Fond du Lac! It really is appreciated!

We were more than happy to take care of the oil change for your 2013 Hyundai Elantra when it was recently in for service! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

As always, thank you for your valued business and we look forward to seeing you next visit!



Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Roger D. on 08/05/2017
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Just a bad day?????"
This is the first time I have ever had a negative thing to say about Van Horn Hyundai. I have to chalk this one up to, "Everybody has one, it's unavoidable and a part of life. A Bad Day." I had my 2015 SantaFe detailed inside and out. They did a poor job of cleaning the windows and the glass roof, I re-cleaned this myself when I got the car home. There were some other issues with the job, and I should have said something about this to Van Horn Hyundai. The Medical Patient I look after, and for whom I traded my smaller 2013 SantaFe, for the larger full sized 2015 SantaFe, chewed ME out for the lacking job. Oh, and as I write this, they also failed to address the open safety recall for the secondary hood latch. Apparently, SantaFe's built from 2013 to 2015 have an issue with the hood flipping open, while driving the car, I would imagine at freeway speeds.

I am writing this as I was asked to by Van Horn Hyundai. I have seen here, where other customers, have had a less than stellar experience with Van Horn Hyundai. For myself this is the first time something like this has ever happened to me as a customer of Van Horn Hyundai. For me this dealership, has/does/will, always and forever strived for perfection! However, life always and forever, strives to shove a, "Bad Day," up our backside! For myself this is obviously what happened with this service.
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 07/07/2017
Service Type: Repair
Review Created: 08/05/2017 10:14 AM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 08/07/2017

Hi Roger, 

I would first like to sincerely apologize for the lack luster detail service on your Santa Fe. That is certainly not how we want our valued customers to leave our service center. I would also like to apologize that you felt you had to re-clean your vehicle when you returned home and flack you received at home. 

Your feedback has been brought to the attention of our Service Mangager and in turn, our detail team to ensure this situation does not oocur again. 

I did check back in your service history and the hood latch safety recall was performed on your Santa Fe, so that you can breathe easy about! 

We would love to help remedy this situation for you! Please do not hesitate to reach out to me!


Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Verified Customer on 08/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Servce was right on."
When a unexpected part was needed, and had to be ordered, a loaner was given and made the issue a non issue.
Vehicle: 2013 Hyundai Genesis Co
Category: Service
Service Date: 08/01/2017
Service Type: Maintenance
Review Created: 08/04/2017 08:03 AM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 08/07/2017

Hi there!

I am so happy to hear your last visit went to well! On time and seamless is something we really strive for at each and every visit!

And our sincerest thanks for taking the time to complete this survey and the perfect five star score from all of us at Van Horn Hyundai of Fond du Lac! It really is appreciated!

We were more than happy to take care of your Hyundai when it was recently in for service! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

As always, thank you for your valued business and we look forward to seeing you next visit!


Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Carol M. on 08/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change & warranty work"
Friendly employees. Work completed in timely time frame.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 07/31/2017
Service Type: Repair
Review Created: 08/04/2017 03:57 AM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 08/04/2017

Hi Carol!

I am so happy to hear your last visit went to well!

And our sincerest thanks for taking the time to complete this survey and the perfect five star score from all of us at Van Horn Hyundai of Fond du Lac! It really is appreciated!

We were more than happy to take care of your 2014 Hyundai Sonata when it was recently in for service! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

As always, thank you for your valued business and we look forward to seeing you next visit!


Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Verified Customer on 08/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Grreat service, "
Always great service
Vehicle: 2004 Hyundai Santa Fe
Category: Service
Service Date: 07/31/2017
Service Type: Maintenance
Review Created: 08/03/2017 02:42 AM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 08/03/2017

Hi there!

And our sincerest thanks for taking the time to complete this survey and the perfect five star score from all of us at Van Horn Hyundai of Fond du Lac! It really is appreciated!

We were more than happy to take care of your Hyundai when it was recently in for service! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

As always, thank you for your valued business and we look forward to seeing you next visit!


Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
JAMES R. on 08/02/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Easy to get to."
Im very happy with your service,and more then likely to do more business in the future.
Vehicle: 2016 Hyundai Genesis
Category: Service
Service Date: 07/31/2017
Service Type: Maintenance
Review Created: 08/02/2017 01:12 PM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 08/02/2017

Hi Jason!

I am so happy to hear your recent visit to our service center went so well! We are more than happy to offer complimentary car washes to our valued customers!

And our sincerest thanks for taking the time to complete this survey and the perfect five star score from all of us at Van Horn Hyundai of Fond du Lac! It really is appreciated!

We were more than happy to take care of your 2016 Hyundai Genesis when it was recently in for service! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

As always, thank you for your valued business and we look forward to seeing you next visit!



Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 08/02/2017

My apologies for the type-o, James! 

Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Enrique R. on 08/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service, friendly staff!"
Fast service, very friendly!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 07/28/2017
Service Type: Repair
Review Created: 08/01/2017 12:38 PM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 08/02/2017

Hi Enrique!

We are so happy to hear your service was fast and very friendly!

Our sincerest thanks for taking the time to complete this survey and the perfect five star score from all of us at Van Horn Hyundai of Fond du Lac! It really is appreciated!

We were more than happy to take care of your new 2017 Hyundai Santa Fe Sport when it was recently in for service! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

As always, thank you for your valued business and we look forward to seeing you next visit!


Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Elaine W. on 08/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change "
Service was done as requested and in a timely manner. Staff was very friendly.
Vehicle: 2008 Hyundai Sonata
Category: Service
Service Date: 07/26/2017
Service Type: Maintenance
Review Created: 08/01/2017 07:27 AM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 08/01/2017

Hi Elaine!

Our sincerest thanks for taking the time to complete this survey and the perfect five star score from all of us at Van Horn Hyundai of Fond du Lac! It really is appreciated!

We were more than happy to take care of your 2008 Hyundai Sonata when it was recently in for service! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

As always, thank you for your valued business and we look forward to seeing you next visit!



Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Verified Customer on 07/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good sevice "
Its all ways done in a timely manner and they will let you know if they notice anything and make a suggestion.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 07/25/2017
Service Type: Maintenance
Review Created: 07/31/2017 05:39 PM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 08/01/2017

Hi there!

Our sincerest thanks for taking the time to complete this survey and the perfect five star score from all of us at Van Horn Hyundai of Fond du Lac! It really is appreciated!

We were more than happy to take care of your 2014 Hyundai Elantra when it was recently in for service! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit!

As always, thank you for your valued business and we look forward to seeing you next visit!


Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Erin R. on 07/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service shop did nice work "
Good job people
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 07/27/2017
Service Type: Repair
Review Created: 07/31/2017 04:26 PM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 08/01/2017

Hi Erin!

The biggest thank you from all of us at Van Horn Hyundai of Fond du Lac for taking the time to complete this survey, the awesome feedback and the perfect five star score! We really do appreciate it!

We were more than happy to take care of your 2014 Hyundai Santa Fe Sport when it was recently in for service! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit! 

As always, thank you for your valued business and we look forward to seeing you next visit!


Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
Emmanuel T. on 07/31/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service"
Everything is always professional and 💯
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 07/27/2017
Service Type: Repair
Review Created: 07/31/2017 01:30 PM
Niki S., Service Coordinator at Van Horn Hyundai Fond Du Lac responded on 08/01/2017

Hi Emmanuel!

The biggest thank you from all of us at Van Horn Hyundai of Fond du Lac for taking the time to complete this survey and the perfect five star score! We really do appreciate it! 

We were more than happy to take care of your 2013 Hyundai Sonata when it was recently in for service! We love our Hyundai family and helping them maintain their vehicles for years to come!

Exceeding expectations with our exceptional staff and accomodating our Hyundai Family and their vehicles, is what we strive to do at each and every visit! Always striving for that 100!

As always, thank you for your valued business and we look forward to seeing you next visit!



Niki Schaub

Service Coordinator
Van Horn Hyundai of Fond du Lac
(920) 322.6500
http://www.fdlhyundai.com/
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