Vancouver Toyota


Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

10021 Reviews

ReScore Reviews™ (37)

ReScore
Overall Rating 4.405403/5Overall Rating 4.405403/5Overall Rating 4.405403/5Overall Rating 4.405403/5rating 4.405403
Original
Overall Rating 1.9999965/5rating 1.9999965rating 1.9999965rating 1.9999965rating 1.9999965
95% Would Recommend
Latest Review 13 minutes ago
JEFFREY G. on 08/23/2017
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"excellent vehicles"
yes,
Made it easy
Vehicle: Toyota Tacoma
Category: Sales
Sales Date: 08/19/2017
Review Created: 08/23/2017 02:29 PM
ALEXSANDR R. on 08/23/2017
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"Great job "
He was very nice. Good service.
Vehicle: Toyota Tundra 4WD
Category: Sales
Sales Date: 08/22/2017
Review Created: 08/23/2017 02:26 PM
MALCOLM K. on 08/23/2017
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"Great customer service, period!"
From check-in to check-out, customer service is important here!
Vehicle: Toyota Matrix
Category: Service
Service Date: 08/22/2017
Review Created: 08/23/2017 02:24 PM
CAMILLE E. on 08/23/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Love my Highlander!"
Great customer services and sales team.
Vehicle: Toyota Highlander
Category: Sales
Sales Date: 08/21/2017
Review Created: 08/23/2017 02:07 PM
CYNTHIA Y. on 08/23/2017
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"keeping it simple"
We purchased on the Costco Auto Buying Program. Michael F kept it simple and straightforward
Vehicle: Toyota RAV4 Hybrid
Category: Sales
Sales Date: 08/18/2017
Review Created: 08/23/2017 11:46 AM
JOHN R. on 08/23/2017
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"Vancouver Toyota good. Toyota Care not so good."
Service at Vancouver Toyota is great. I was not happy with Toyota Care when my car wouldn't start.
Vehicle: Toyota RAV4
Category: Service
Service Date: 08/21/2017
Review Created: 08/23/2017 08:25 AM
Lynn Q., Customer Service Rep at Vancouver Toyota responded on 08/23/2017

Dear John, 
I did try to reach out to you today, to discuss your complaint with our Toyota Roadside Assistance, please call me so we can discuss.
Sincerely,

Lynn Quiding
Customer Service Representative

360 253 5403

602535403
Lynn Q., Customer Service Rep at Vancouver Toyota responded on 08/23/2017

Dear John, 
It was a pleasure speaking with you today, and I will get in front of my Service Director to discuss your concerns regarding Toyota Care Roadside assistance, so we can do our best to resolve this situation so it won't happen to another guest. Thank you again for bringing this to our attention. 
If there is anything further I can assist you with please contact us. 

Sincerely, 

Lynn Quiding
Customer Service Representative
3602535403
DALE S. on 08/22/2017
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"Taillight REPLACEMENT "
Looks new. Excellent results.
Vehicle: Toyota Camry
Category: Service
Service Date: 08/21/2017
Review Created: 08/22/2017 06:21 PM
Kerrie K., Service Manager at Vancouver Toyota responded on 08/22/2017

Thank you for the 5 star review, Dale. We appreciate you!

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
CHRISTINA V. on 08/22/2017
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"Great customer service "
Amazing attitude towards customers
Vehicle: Toyota Corolla
Category: Service
Service Date: 08/21/2017
Review Created: 08/22/2017 06:09 PM
Kerrie K., Service Manager at Vancouver Toyota responded on 08/22/2017

We appreciate your business, Christina. Thank you for the 5 star review! 

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
MA ELENA R. on 08/22/2017
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"Toyota RAV4 "
Miguel is a great guy and a sales man, the Finance guy was cut and dry, he wanted to sell me a gap insurance we didn't want, he got mad @ us..... hope my rav4 last long enough so I dont have to deal with the finance guy in a long time
Will recommend Miguel to anyone !
Vehicle: Toyota RAV4
Category: Sales
Sales Date: 08/02/2017
Review Created: 08/22/2017 05:13 PM
Kerrie K., Service Manager at Vancouver Toyota responded on 08/22/2017

Thank you for allowing us to earn your business, Ma Elena. We appreciate your kind words, and we'll make sure to pass them on to Miguel. We are sorry to hear our finance department was less than perfect, but we really appreciate you letting us know so we can address the issue. Congratulations on your new vehicle! 


Thank You,
Kerrie Keesee, Service Manager
360-253-5490
NANCY M. on 08/22/2017
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"Friendly Staff"
I found the staff very helpful when choosing our new prius. All were professional and did their best to make us comfortable, It had been many years since we had purchased a vehicle. The only downside I would have to say was the length of time it took for complete the transaction. We had drove from Tacoma to Vancouver so were tired then to complete all the background information was another 3 hours from the time we hit the lot. I do wish that we had more instruction on what all the information was on the dash, But cudos to Miguel
Vehicle: Toyota Prius
Category: Sales
Sales Date: 08/12/2017
Review Created: 08/22/2017 05:10 PM
Kerrie K., Service Manager at Vancouver Toyota responded on 08/22/2017

Thank you for allowing us to earn your business, Nancy. We appreciate your feedback, and we're glad to hear that your overall experience was a good one. We hope you love your new Toyota Prius! 

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
PAUL G. on 08/22/2017
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"quick and effient"
Very pleased with the services
Vehicle: Toyota Tundra 4WD Truck
Category: Service
Service Date: 08/21/2017
Review Created: 08/22/2017 03:39 PM
Kerrie K., Service Manager at Vancouver Toyota responded on 08/22/2017

We appreciate your business, Paul. Thank you for the 5 star review! 

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
TATYANA Z. on 08/22/2017
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"Great Service "
Amber was amazing! She was very helpful! We are so happy!
Vehicle: Toyota Camry
Category: Sales
Sales Date: 08/21/2017
Review Created: 08/22/2017 02:47 PM
Kerrie K., Service Manager at Vancouver Toyota responded on 08/22/2017

Thank you for allowing us to earn your business, Tatyana. We appreciate your kind words, and we're thrilled to hear you had such a great experience with Amber. Congratulations on your new Toyota Camry! 


Thank You,
Kerrie Keesee, Service Manager
360-253-5490
DENISE W. on 08/22/2017
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"Excellent service!"
Had a wonderful first experience at this location! Great staff, and great service!
Vehicle: Toyota Corolla
Category: Service
Service Date: 08/21/2017
Review Created: 08/22/2017 02:09 PM
Kerrie K., Service Manager at Vancouver Toyota responded on 08/22/2017

Thank you for the 5 star review, Denise. We appreciate you!

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
NICHOLE P. on 08/22/2017
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"Great service!"
Luda Gomez was fantastic.
Vehicle: Toyota Highlander
Category: Sales
Sales Date: 08/19/2017
Review Created: 08/22/2017 06:36 AM
Kerrie K., Service Manager at Vancouver Toyota responded on 08/22/2017

Thank you for allowing us to earn your business, Nichole. We appreciate your wonderful review, and we hope you love your new Toyota Highlander. Congrats! 

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
KEITH D. on 08/21/2017
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"Dealership with integrety, friendly staff and a quality product lead to a pleasent purchasing experience. "
Dealership had a large inventory to select from. We were able to deal with only one sales person. There was no sales pressure, just friendly helpful service. They worked with us to get the car and deal we wanted.
Vehicle: Toyota Highlander
Category: Sales
Sales Date: 08/17/2017
Review Created: 08/21/2017 09:22 PM
Kerrie K., Service Manager at Vancouver Toyota responded on 08/22/2017

Thank you for allowing us to earn your business, Keith. We appreciate your kind words, and we hope you love your new Toyota Highlander. Congratulations! 


Thank You,
Kerrie Keesee, Service Manager
360-253-5490
KENNETH M. on 08/21/2017
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"Every employee that I dealt with was great. "
Friendly and knowledgeable staff. Thank you!
Vehicle: Toyota Tacoma
Category: Service
Service Date: 08/19/2017
Review Created: 08/21/2017 09:02 AM
Kerrie K., Service Manager at Vancouver Toyota responded on 08/21/2017

We appreciate your business, Kenneth. Thank you for the great review!

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
RON C. on 08/20/2017
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"Fast tire rotation & car inspection"
Very fast tire rotation & car inspection
Vehicle: Toyota Camry Hybrid
Category: Service
Service Date: 08/19/2017
Review Created: 08/20/2017 07:54 PM
Kerrie K., Service Manager at Vancouver Toyota responded on 08/21/2017

Thank you for the 5 star rating, Ron. We'll see you next time! 


Thank You,
Kerrie Keesee, Service Manager
360-253-5490
TANNER H. on 08/20/2017
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"Used Truck Purchase"
Our experience with Vancouver Toyota was excellent. They were not pushy, we settled on a reasonable price for the used truck and our trade in, and it was a fun experience.
Vehicle: Toyota Tacoma
Category: Sales
Sales Date: 08/16/2017
Review Created: 08/20/2017 04:02 PM
Kerrie K., Service Manager at Vancouver Toyota responded on 08/21/2017

Hi Tanner. Thank you for allowing us to earn your business. We appreciate your kind review, and we're thrilled to hear our team was so helpful. Congratulations on your new Toyota Tacoma! 

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
FLORENCE S. on 08/20/2017
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"Very nice and not pushy on service items"
Very nice and friendly peopke
Vehicle: Toyota RAV4
Category: Service
Service Date: 08/19/2017
Review Created: 08/20/2017 03:06 PM
Kerrie K., Service Manager at Vancouver Toyota responded on 08/21/2017

Thank you for your wonderful review, Florence. We appreciate you! 

Thank You,
Kerrie Keesee, Service Manager
360-253-5490
KYLER Z. on 08/20/2017
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"Superb place to car shop!"
Everyone I dealt with at Vancouver Toyota was helpful and walked me through all the steps it took to buy my new car!
Vehicle: Toyota Corolla
Category: Sales
Sales Date: 08/19/2017
Review Created: 08/20/2017 02:17 PM
Kerrie K., Service Manager at Vancouver Toyota responded on 08/21/2017

Thank you for allowing us to earn your business, Kyler. We appreciate the 5 star review, and we hope you love your new Toyota Corolla. Congrats! 


Thank You,
Kerrie Keesee, Service Manager
360-253-5490
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