ReScore Reviews™ (26)

ReScore
Overall Rating 4.2307692/5Overall Rating 4.2307692/5Overall Rating 4.2307692/5Overall Rating 4.2307692/5rating 4.2307692
Original
Overall Rating 2.19231/5Overall Rating 2.19231/5rating 2.19231rating 2.19231rating 2.19231
96% Would Recommend
100% Business Response
Latest Review 44 minutes ago
Annie S. on 09/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome service as always"
One of the best service.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/19/2017
Service Type: Repair
Review Created: 09/23/2017 07:44 PM
Brett M. on 09/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best in Class"
My vehicle broke down during lunch they got me right in and helped me get back on the road that afternoon. Fantastic dealership to work with
Vehicle: 2010 Hyundai Accent
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/23/2017 04:47 PM
Nancy G. on 09/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"??"
I feel that I can trust them to be fair and competent.
Vehicle: 2003 Hyundai Elantra
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 09/22/2017 01:35 PM
Douglas B. at Voss Hyundai responded on 09/23/2017

Hello,

     Thank you for your feedback on your recent service experience. We appreciate your business and value your feedback. We apologize for the delay in servicing your vehicle, we try to stay very close to our  completion promise time.
 
    Please let myself or any of the service team know if you have any questions about the service that we completed. 

     Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Majorie H. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courteous, excellent service."
Courteous, excellent service.
Vehicle: 2011 Hyundai Santa Fe
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/21/2017 04:04 PM
Douglas B. at Voss Hyundai responded on 09/22/2017

Good Morning,

Thank you for your 5-star review. We appreciate your business and value your feedback. 

Please let any of the service team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Verified Customer on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"easy and relatively "painless.""
Courteous, thorough explanation of work done and/or needed...
Vehicle: 2011 Hyundai Elantra
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/21/2017 02:48 PM
Douglas B. at Voss Hyundai responded on 09/22/2017

Hello,

Thank you for your Great review. We appreciate your business and value your time. 

As soon as your part arrives we will contact you to set up your appointment.

Please let any of the service team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Jacqueline S. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Trustworthy "
I trust them to do a great job servicing my car - and they do. I trust them to provide me with information regarding what needs to be done to maintain my car at its best - and they do. I trust them to my questions in such a way that I will understand - and they do. I wouldn't go anywhere else!
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 09/18/2017
Service Type: Maintenance
Review Created: 09/21/2017 11:33 AM
Douglas B. at Voss Hyundai responded on 09/21/2017

Good Morning,

Thank you for your Great review. We appreciate your continued business and value your feedback about your experience with us.

I will be sure and let the rest of the team know how satisfied you are with their performance.

Please let any of the service team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Dana W. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great place to buy a car"
never in all my 60 plus years of driving have we (wife) ever been treated so good by a car dealer. They are great.
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/20/2017 03:47 AM
Douglas B. at Voss Hyundai responded on 09/20/2017

Good Morning,

Thank you for your 5-Star review. We appreciate your continued business and kind words about our team and process.

Please let any of the service team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Heather K. on 09/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Maintenance and service"
Staff are knowledgeable and courteous
Vehicle: 2013 Hyundai Accent
Category: Service
Service Date: 09/16/2017
Service Type: Repair
Review Created: 09/19/2017 10:55 PM
Douglas B. at Voss Hyundai responded on 09/20/2017

Good Morning,

Thank you for your review. We appreciate your business and value your feedback to help up make your experience better.

We strive to deliver a 5 star experience to our customers, what could we do differently to earn a 5-star rating on your next visit?

Please let any of the service team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Ruby B. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"good job"
found the problem
Vehicle: 2009 Hyundai Accent
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/19/2017 09:53 PM
Douglas B. at Voss Hyundai responded on 09/20/2017

Good Morning,

Thank you for your Great review. We appreciate your business and value your feedback.

Please let any of the service team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Wendy K. on 09/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service has been great."
Great service. Some confusion from early information about the anticipated cost of the service to what I was quoted when I brought the care in. The final cost was more like what I had heard and originally planned on, thank goodness.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/19/2017 03:26 PM
Douglas B. at Voss Hyundai responded on 09/20/2017

Good Morning,

Thank you for your review. We appreciate your business and value your feedback.

I will follow up with your advisor to find out about the confusion so that you don't experience it again.

Please let any of the service team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Lisa A. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
I have been going to Voss Hyundai for 10+ years and have always had good service.
Vehicle: 2015 Hyundai Azera
Category: Service
Service Date: 09/15/2017
Service Type: Maintenance
Review Created: 09/19/2017 03:03 PM
Douglas B. at Voss Hyundai responded on 09/20/2017

Good Morning,

Thank you for your Great review. We appreciate your continued business and value your time.

Please let any of the service team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Gary E. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Knowledgeable and professional service managers, timely work, and aware of resulting costs etc"
Absolutely the best
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/19/2017 03:02 PM
Douglas B. at Voss Hyundai responded on 09/20/2017

Good Morning,

Thank you for your 5-star review. We appreciate your business and kind words about our team.

Please let any of the service team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Carolyn B. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Been bringing my cars here more than 15 years. This service department is why I come to this dealship to buy my cars. In fact when I purchased my Ioniq a couple months ago I had questions that I went to talk with Mark about before I decided to buy it.
Vehicle: 2017 Hyundai Ioniq Hybr
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/19/2017 02:34 PM
Douglas B. at Voss Hyundai responded on 09/20/2017

Good Morning,

Thank you for your Great review. We appreciate your continued business and value your feedback.

I will be sure and share your review with Mark so he knows how pleased you are with his service.

Please let any of the service team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My Oil change"
When trying to set up a time that I could get my car serviced, I was told it would be 3 days. I needed the car for a trip, so I just drove in the service dept and they said that I could have it done immediately. Thanks
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/19/2017 01:31 PM
Douglas B. at Voss Hyundai responded on 09/19/2017

Good Afternoon,

Thank you for your 5-star review. We appreciate your business and value your time.

Please let any of the service team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Clarine B. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service with a Smile"
Working with Mark and Justin make every visit to the service department a great experience!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/19/2017 01:28 PM
Douglas B. at Voss Hyundai responded on 09/19/2017

Good Afternoon,

Thank you for your Great review. We appreciate your continued business and value your time.

I will be sure and let Mark and Justin know how pleased you are with their service.

Please let any of the service team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Bob Z. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Voss thumbs up!"
Excellent Dealership
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/19/2017 09:00 AM
Douglas B. at Voss Hyundai responded on 09/19/2017

Good Afternoon,

Thank you for your Great review. We appreciate your continued business and kind words about our staff.

Please let any of the service team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Jeffrey K. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"fantastic "
no issues, wonderful employees and environment
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/18/2017 06:02 PM
Douglas B. at Voss Hyundai responded on 09/19/2017

Good Morning,

Thank you for your Great review. We appreciate your business and value your time.

I will be sure and let the rest of the team know how pleased you are with the service that we provide.

Please let any of the service team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service "
They take care of their customers
Vehicle: 2015 Hyundai Tucson
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/18/2017 01:18 PM
Douglas B. at Voss Hyundai responded on 09/18/2017

Good Afternoon,

Thank you for your 5-star review. We appreciate your business and value your time.


Please let any of the service team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Verified Customer on 09/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Satisfactory Service"
It is close to my home. I prefer to use a dealer for the kind of car I own, so I go there. Some of the employees don't seem very happy. But they are efficient and business like.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/18/2017 11:59 AM
Douglas B. at Voss Hyundai responded on 09/18/2017

Good Morning,

Thank you for your review. We appreciate your business and value your time.

I would like to follow up with you on your comments about "some employees don't seem happy" we try to be very in tune with our customers and employees happiness. Any further information that you could give me would be greatly appreciated.


Please let any of the service team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Mary G. on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always Five Stars!"
Courteous, professional, knowledgeable and friendly. First class service every time. Thank you!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/18/2017 07:26 AM
Douglas B. at Voss Hyundai responded on 09/18/2017

Good Morning,

Thank you for your Great review!! We appreciate your continued business and value your feedback.

I will be sure and let the rest of the team know how pleased you are with your service visits.

Please let any of the service team know if you have any questions about the service that we completed.

Thank you,

Douglas Brush
Service Manager
Voss Hyundai 
937-428-2448
DougBrush@vossauto.net
Displaying Review 1 - 20 of 1323 in total