ReScore Reviews™ (11)

ReScore
Overall Rating 4.3636382/5Overall Rating 4.3636382/5Overall Rating 4.3636382/5Overall Rating 4.3636382/5rating 4.3636382
Original
Overall Rating 2.36364/5Overall Rating 2.36364/5rating 2.36364rating 2.36364rating 2.36364
95% Would Recommend
100% Business Response
Latest Review about 2 hours ago
Richard C. on 04/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine service"
Was greeted by name without identifying myself. Items were checked by the service advisor and all requested services provided in a timely mannet.
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 04/24/2017
Service Type: Maintenance
Review Created: 04/27/2017 09:02 AM
John E. on 04/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good quick service"
They performed the work quickly, they always do.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 04/22/2017
Service Type: Repair
Review Created: 04/27/2017 05:12 AM
Chester H. on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent, friendly service!"
We have always received the best service and the staff is so friendly and eager to please.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 04/24/2017
Service Type: Maintenance
Review Created: 04/26/2017 02:55 PM
David S. at Waikem Hyundai responded on 04/27/2017

Chester,
Thank you for your response.  It was my pleasure to help you today.  If you need any help prior to your next visit, please call.  I look forward to helping you again.

John Pope
Waikem Hyundai

Thomas A. on 04/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great all around experience."
Close to home / Easy to schedule appointment / Do the work right / Competitive prices
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 04/22/2017
Service Type: Maintenance
Review Created: 04/26/2017 11:32 AM
David S. at Waikem Hyundai responded on 04/26/2017

Thomas, 
Thank you for your response.  It was truly a pleasure to help you on this visit. If you need anything prior to your next visit, please call.  I look forward to helping you again!

Charlie Minner
Waikem Hyundai

Michael H. on 04/25/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great place for service but price quoted for repair a little high"
Had routine maintenance and brakes needed replaced. They wanted to replace rotors as well. Second opinion only needed brakes and rotors turned. Price quoted for brakes and rotors on front almost $500. Got brakes done elsewhere for just over $175.
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 04/17/2017
Service Type: Repair
Review Created: 04/25/2017 05:58 AM
David S. at Waikem Hyundai responded on 04/25/2017

Michael,
Thanks for your feedback.  We offer lifetime guarantee on our brakes.  I hope that information got to you.  Also, we offer several tiers of brakes available.  If we did not convey that information, I apologize.  If you would like to discuss it further, please contact me directly. 

Bryan Mulligan
Service Director
Waikem Hyundai

Verified Customer on 04/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very helpful and knowledgeable!"
Helpful
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 04/14/2017
Service Type: Repair
Review Created: 04/24/2017 05:14 PM
David S. at Waikem Hyundai responded on 04/25/2017

Thank you for  your response.  It was my pleasure to help you on this visit.  If anything comes up with which I can assist, please call me.  I look forward to seeing you again.

John Pope
Waikem Hyundai

Romano C. on 04/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"JUST LIKE FAMILY"
ABLE TO EXPRESS YOURSELF FREELY NO MATTER WHAT THE ISSUE MAY BE
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 04/20/2017
Service Type: Repair
Review Created: 04/24/2017 11:22 AM
David S. at Waikem Hyundai responded on 04/24/2017

Romano,
Thank you for your response.  It was my pleasure to help you on this visit.  If I can help with anything before your next visit, please let me know.  I look forward to seeing you again.

Charlie Minner
Waikem Hyundai

Jacob W. on 04/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"dependable service "
my car work was done in a timely manner and problem solved. staff is always warm-friendly and helpful
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/18/2017
Service Type: Repair
Review Created: 04/20/2017 01:22 PM
David S. at Waikem Hyundai responded on 04/21/2017

Jacob, 
It was a pleasure to help you on this visit.  If anything comes up that needs my help, please let me know.  I look forward to your next visit.

John Pope
Waikem Hyundai

Verified Customer on 04/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"prompt and reliable service"
a plus
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/11/2017
Service Type: Repair
Review Created: 04/19/2017 03:32 PM
David S. at Waikem Hyundai responded on 04/21/2017

Thank you for responding to the survey.  It was my pleasure to help you on this visit.  If anything comes up that needs my help, please let me know so I can help.

John Pope
Waikem Hyundai

Terrell B. on 04/19/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"The service guys are awesome."
Yes
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 04/14/2017
Service Type: Repair
Review Created: 04/19/2017 01:16 PM
David S. at Waikem Hyundai responded on 04/21/2017

Terrell,
Thank you for your response.  It was a pleasure to help you on this visit.  If you need anything prior to your next visit, please call.  I look forward to helping you again.

Charlie Minner
Waikem Hyundai

JERRY A. on 04/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"nice"
nice
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 04/10/2017
Service Type: Maintenance
Review Created: 04/18/2017 06:22 PM
David S. at Waikem Hyundai responded on 04/19/2017

Jerry,
It was a pleasure to help you on this visit.  If anything comes up that needs my help, please let me know.  I look forward to seeing you next time.

Brendan Flynn
Waikem Hyundai

WILLIAM C. on 04/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"GREAT TIMELY SERVICE"
I WAS GREETED WELL UPON ARRIVAL. The work was finished in the specified time. Good job by all.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/14/2017
Service Type: Repair
Review Created: 04/18/2017 04:00 PM
David S. at Waikem Hyundai responded on 04/19/2017

William,
Thank you for responding.  It was my pleasure to help you today and I look forward to your next visit.  If you need anything before that time, please call.

John Pope
Waikem Hyundai

Blanche J. on 04/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"friendly staff"
Ckmpleted timeline as promised
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/12/2017
Service Type: Repair
Review Created: 04/17/2017 09:36 PM
David S. at Waikem Hyundai responded on 04/18/2017

Blanche,
Thank you for responding.  It was my pleasure to help you on this visit.  If anything comes up that needs my help, please let me know.  I look forward to helping you next time! 

John Pope
Waikem Hyundai

Verified Customer on 04/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai Service"
Overall I have had good experiences with the service department
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 04/06/2017
Service Type: Repair
Review Created: 04/15/2017 04:33 AM
David S. at Waikem Hyundai responded on 04/17/2017

Thank you for your response.  We value your feedback and I will share it with all here.  It was my pleasure to help you on this visit.  I look forward to helping you in the future.

Charlie Minner
Waikem Hyundai

Shirley U. on 04/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai Service Was Great"
Everyone was polite, helpful, and the service was done in a timely manner.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/11/2017
Service Type: Repair
Review Created: 04/13/2017 10:30 AM
David S. at Waikem Hyundai responded on 04/14/2017

Shirley,
Thank you for your response.  It was my pleasure to help you on this visit.  If you need anything before your next trip in, please let me know.  I look forward to helping you on your next visit.

Charlie Minner
Waikem Hyundai

Verified Customer on 04/11/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Great customer service "
Nice people but expensive on service
Vehicle: 2012 Hyundai Azera
Category: Service
Service Date: 04/08/2017
Service Type: Maintenance
Review Created: 04/11/2017 02:40 PM
David S. at Waikem Hyundai responded on 04/12/2017

Thank you for responding.  We value your feedback and will be contacting you to discuss your concerns.  All parts used in your repair are factory OEM parts and carry a full warranty.  In addition, our brakes carry a lifetime warranty on the pads.  We offer other alternatives and will be happy to discuss what those would be.  

I look forward to talking with you.

Bryan Mulligan
Charlie Minner
Waikem Hyundai

Verified Customer on 04/11/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Install tires "
They took me right in without an appointment
Vehicle: 2010 Hyundai Genesis Co
Category: Service
Service Date: 04/07/2017
Service Type: Maintenance
Review Created: 04/11/2017 02:37 PM
David S. at Waikem Hyundai responded on 04/12/2017

Thank you for your response.  We value your feedback and review it with the team.  If anything needs to be addressed, please let me know so I can help.  I look forward to your next visit.

Charlie Minner
Waikem Hyundai

Sandra A. on 04/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people that work there."
Yes.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 04/03/2017
Service Type: Repair
Review Created: 04/09/2017 03:39 PM
David S. at Waikem Hyundai responded on 04/10/2017

Sandra,
Thank you for your response.  It is a pleasure to help you and I look forward to your next visit.  If anything comes up that needs my attention, please let me know.  

Charlie Minner
Waikem Hyundai

Patrica M. on 04/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick service"
I was in and out quickly for my oil change and check. I was greeted by name and even was asked how my husband was, by name. They make me feel part of the family.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 03/31/2017
Service Type: Repair
Review Created: 04/07/2017 05:29 PM
David S. at Waikem Hyundai responded on 04/10/2017

Patricia,
Thank you for your response.  It is always a pleasure to help you. If you need anything prior to your next visit, please give me a call.  I look forward to seeing you again.

Charlie Minner
Waikem Hyundai

GLEN N. on 04/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people that are employed there."
Always excellent.
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 04/05/2017
Service Type: Maintenance
Review Created: 04/07/2017 10:42 AM
David S. at Waikem Hyundai responded on 04/07/2017

Glen,
Thank you for your response.  It is always a pleasure to help you.  It was my pleasure to help you on this visit.  If anything comes up that needs my help, please let me know.  I look forward to your next visit.

Charlie Minner
Waikem Hyundai

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