West Escondido Automotive & Transmission


Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

41 Reviews

98% Would Recommend
Latest Review 5 days ago
Kendene T. on 08/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Kendene said this business was good and very helpful. They did everything she needed done.
Vehicle: Mercedes-Benz C-Class
Category: Service
Service Date: 06/23/2017
Review Created: 08/12/2017
This review was collected via phone interview by Customer Research Inc.
Emilee T. on 07/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Emilee said the service was really good. The employees were helpful, friendly, straightforward with prices and made sure she was happy with everything. When the price was higher than the estimate they called her to make sure it was okay.
Vehicle: Lexus IS 250
Category: Service
Service Date: 07/03/2017
Review Created: 07/28/2017
This review was collected via phone interview by Customer Research Inc.
Collin P. on 07/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Collin said the employees did a great job. Mike was very professional, timely and he appreciated his follow-up.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 07/12/2017
Review Created: 07/26/2017
This review was collected via phone interview by Customer Research Inc.
Robin C. on 07/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Robin said she has already recommended the business. They performed the service she wanted. It was great. She appreciated the ride to and from her home.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 06/21/2017
Review Created: 07/26/2017
This review was collected via phone interview by Customer Research Inc.
Robert M. on 07/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Robert said the business treated him really well and the repairs were done in a timely manner.
Vehicle: Chevrolet TrailBlazer
Category: Service
Service Date: 07/12/2017
Review Created: 07/24/2017
This review was collected via phone interview by Customer Research Inc.
Paul N. on 07/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Paul said everything went smoothly with them. The process is really good. They are open, and honest about the prices.
Vehicle: GMC Yukon XL
Category: Service
Service Date: 07/05/2017
Review Created: 07/24/2017
This review was collected via phone interview by Customer Research Inc.
Andrew M. on 07/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Andrew said this business was very personable, friendly, and helpful. The mechanic is knowledgeable and he did not try to take advantage of him. His vehicle has had no issues and that's a good thing.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 06/27/2017
Review Created: 07/22/2017
This review was collected via phone interview by Customer Research Inc.
Tom C. on 07/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome, affordable service with very friendly and knowledable personnel."
These folks are honest and reliable. I made my appointment online and they followed thru to make sure I knew exactly when to come in and how long it would take.
Vehicle: Ford Pickup
Service Date: 07/08/2017
Review Created: 07/21/2017 05:28 PM
William H. on 07/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Repair Facility - Organized and Professional with great Customer Service"
My first visit to West Escondido Automotive & Transmission was a positive and smooth event. I was impressed with the over-all shop cleanliness and professional office layout. The Service writers were very genuine, patient and took their time to explain the circumstances regarding your vehicle repair. I was once in the auto repair business and now exactly what it takes to operate a repair facility. I would have to say, hands down, they have a well-run operation. Their customer service is spot on, following up and advising as to the repairs in a timely manner, with a phone etiquette I would describe as awesome. I had them perform a routine oil & filter change and vehicle inspection, which was very reasonable. They also performed a transmission service and Air Conditioning troubleshooting. Expert advice, Expert service and would you believe it, they followed up with me a day later to see how satisfied I was with their service ☺ I feed it is important to give great feedback when it is rightfully earned. I give West Escondido Automotive & Transmission a perfect score! Great Job - Ownership, Management, and Technical expertise.
Vehicle: Ford Five Hundred
Service Date: 07/10/2017
Review Created: 07/21/2017 10:30 AM
Aaron R. on 07/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Aaron said the business is good.
Vehicle: Nissan Altima
Category: Service
Service Date: 05/25/2017
Review Created: 07/21/2017
This review was collected via phone interview by Customer Research Inc.
Betty C. on 07/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Betty said her vehicle had a smog test done and everything's fine. They were open, it was done quickly and it was all taken care of. It was good and she would recommend them for smog checks.
Vehicle: Honda Civic
Category: Service
Service Date: 05/26/2017
Review Created: 07/21/2017
This review was collected via phone interview by Customer Research Inc.
Mark S. on 07/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Very professional and helpful.
Vehicle: Subaru Tribeca
Service Date: 07/12/2017
Review Created: 07/20/2017 10:59 PM
Rosa P. on 06/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Rosa said the service was the best.
Vehicle: Honda Pilot
Category: Service
Service Date: 05/24/2017
Review Created: 06/30/2017
This review was collected via phone interview by Customer Research Inc.
Aileen M. on 06/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Aileen said the service was wonderful at the business, and they were very kind. She arrived before they opened, and they took care of her right away. They treated her very well.
Vehicle: Ford Escape
Category: Service
Service Date: 05/31/2017
Review Created: 06/28/2017
This review was collected via phone interview by Customer Research Inc.
Lisa D. on 06/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Lisa said they did a great job. They got back to her right away.
Vehicle: Mercedes-Benz C240
Category: Service
Service Date: 06/02/2017
Review Created: 06/26/2017
This review was collected via phone interview by Customer Research Inc.
Dave S. on 06/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Dave said he has visited this business before. They do good work.
Vehicle: Saturn SC2
Category: Service
Service Date: 06/20/2017
Review Created: 06/26/2017
This review was collected via phone interview by Customer Research Inc.
Tim F. on 06/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Tim said his experience with this business was great. They provided good service.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 06/06/2017
Review Created: 06/23/2017
This review was collected via phone interview by Customer Research Inc.
Andrew Y. on 06/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast efficient service"
Went in for a smog check. They took me in earlier than my appointment time and out the door in less than 30 minutes.
Vehicle: Ford Pickup
Service Date: 06/15/2017
Review Created: 06/22/2017 11:40 AM
Sandra D. on 06/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They are very thorough in all their services - including oil changes. "
They're always thorough in whatever services - they are doing for you. The only negative is that they prefer for you to leave your car all day w/them even for an oil change. That said, they do provide a shuttle service to & from their shop if needed. So that makes up for the negative.
Vehicle: Lexus IS 250
Service Date: 06/16/2017
Review Created: 06/22/2017 09:52 AM
Marilyn G. on 06/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service"
This time we needed a check up after an accident. They did not find anything major except for wheel alignment and tire rotation, which it probably needed anyway. Always a pleasure dealing with this very honest and professional business.
Vehicle: Toyota 4Runner
Service Date: 06/17/2017
Review Created: 06/22/2017 08:40 AM
Displaying Review 1 - 20 of 41 in total