White Bear Lake Superstore

The service department is awesome. Jerry and Lonnie have always been straight shooters who I've enjoyed speaking with over the years. That said, if you purchase a vehicle at the White Bear Lake Superstore, it would behoove you to read every line of whatever you sign. I entered Kevin Schafer's office detailing and desiring a 5 year 100,000 mile warranty. What he gave me was a wrapped warranty. Basically it's for people who drive excessive miles in a short period, which I do not! He even admitted such a warranty was not applied to those who drive like I do. My vehicle is now not covered, it's just over 70,000 miles, and anyone with experience with Pontiac vehicles knows that serious electronic issues happen from about $75,000 to $100,000 miles. In the end, I ended up paying for 2 years of a warranty that covered my vehicle when someone else owned it. Top that off with the owner who offered me a $100 olive branch for my pains! LOL, I just paid $300 for a door core replacement! One thing is for certain, reading is a lost art! Trust no one, specifically people in sales who embody everything wrong with our country! Clearly, if one walks into the finance office at the White Bear Lake Superstore, one should not assume that what they describe and desire will be what is put on paper.

Excellent

ok

very good

pleasant and prompt