ReScore Reviews™ (16)

ReScore
Overall Rating 2.9374956/5Overall Rating 2.9374956/5rating 2.9374956rating 2.9374956rating 2.9374956
Original
Overall Rating 2.25/5Overall Rating 2.25/5rating 2.25rating 2.25rating 2.25
86% Would Recommend
100% Business Response
Latest Review about 3 hours ago
Kim H. on 08/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Excellent customer service!!!
Thanks Barry
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/21/2017 01:46 PM
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Rudy D., Service Manager at Win Hyundai Carson responded on 08/21/2017

Thanks!

Antoine G. on 08/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Top Tier Service!"
Hands down, the best service team in the land. Knowledgeable, caring, authentic...excellent.
Vehicle: 2011 Hyundai Genesis
Category: Service
Service Date: 08/11/2017
Service Type: Repair
Review Created: 08/19/2017 04:53 PM
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Rudy D., Service Manager at Win Hyundai Carson responded on 08/20/2017

Thank you for your awesome revue!

Verified Customer ReScore Review on 08/18/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Review of service person"
Audrey was great and informative. Called when the car was ready. Suggested and oil change which reminded me that I was due for one. Saved me another trip by making that small suggestion.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/16/2017
Service Type: Maintenance
Review Created: 08/18/2017 09:50 AM

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Great service not so great vehicle "
Something needs to be done with the findings of issues. Cars aren't supposed to just die while driving.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/16/2017
Service Type: Maintenance
Review Created: 08/18/2017 09:50 AM
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Rudy D., Service Manager at Win Hyundai Carson responded on 08/18/2017

Please accept our apologies and reach out to me if your still having issues 3108306400 I will do my best to repair vehicle please rescore Audrey on her attempt to service your needs 

Verified Customer on 08/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Phone skills need work"
Over the phone, my experience was horrible. I expected the worst heading into the service department. Once there in person, things went smoothly. My service was completely professionally and in a timely manner. Don't get discouraged when attempting to call ahead, in fact, I wouldn't recommend calling ahead at all.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/15/2017
Service Type: Repair
Review Created: 08/17/2017 12:44 PM
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Rudy D., Service Manager at Win Hyundai Carson responded on 08/17/2017

Thank you for your great revue we are putting in place a new  phone process 

Marc S. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
Took our car in for service. Hyundai Carson did a great job while getting our car returned to us quickly. Audrey is great!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 08/11/2017
Service Type: Maintenance
Review Created: 08/15/2017 05:06 PM
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Rudy D., Service Manager at Win Hyundai Carson responded on 08/15/2017

Thank You!

John V. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Feel well taken care of "
Win Hyundai provides excellent custom care
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 08/09/2017
Service Type: Maintenance
Review Created: 08/14/2017 08:52 AM
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Rudy D., Service Manager at Win Hyundai Carson responded on 08/14/2017

Thank You !

Francine J. on 08/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always a pleasure"
Always a pleasure at this dealership everyone is very friendly.
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 08/05/2017
Service Type: Maintenance
Review Created: 08/11/2017 04:50 PM
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Rudy D., Service Manager at Win Hyundai Carson responded on 08/11/2017

Thank you for your great revue!

KATHERINE Q. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great experience"
Fast servicing of vehicle, pleasant and welcoming customer service.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/10/2017 08:15 PM
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Rudy D., Service Manager at Win Hyundai Carson responded on 08/11/2017

Thank you!

Verified Customer on 08/10/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Overall great"
They have issues with communication and It was especially frustrating to even get work approved in the first place, but once it did, they took care of me. Thank you guys for your hard work.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 08/08/2017
Service Type: Repair
Review Created: 08/10/2017 10:41 AM
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Rudy D., Service Manager at Win Hyundai Carson responded on 08/10/2017

Thank you for your great revue sorry for the hold up have a great day!

Verified Customer on 08/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service team is awesome"
The device was great however, today I had to get a new battery, this was not diagnosed during my service, and when my hood was opened we noticed the technician did not put my engine cover back on! It was lying down in the engine! This is not acceptable & needs to be addressed immediately! This could have caused damage to my engine or it could have become lost resetting in me paying more money for a new one. Not happy with the technician!
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 08/05/2017
Service Type: Maintenance
Review Created: 08/09/2017 04:03 PM
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Rudy D., Service Manager at Win Hyundai Carson responded on 08/09/2017

Hi I just spoke with you a lil while ago I again apologize for the inconvenience and will follow up with technician have a nice evening

STANLEY Y. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The Back Seat of our Sonata was Replaced under Warranty"
We were very pleased that a growing tear in our back seat upholstery was replaced under warranty. Work was completed in 1 day and we were given a rental car for the day. Everyone was very cooperative!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 08/05/2017
Service Type: Repair
Review Created: 08/08/2017 08:31 PM
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Rudy D., Service Manager at Win Hyundai Carson responded on 08/09/2017

Thank you!

Policronio D. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Clean & very good service"
👍🏻👍🏻👍🏻👍🏻👍🏻
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 07/29/2017
Service Type: Maintenance
Review Created: 08/08/2017 06:49 PM
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Rudy D., Service Manager at Win Hyundai Carson responded on 08/09/2017

Thank You!

Nery S. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
It was fast and easy
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 08/05/2017
Service Type: Maintenance
Review Created: 08/08/2017 05:41 PM
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Rudy D., Service Manager at Win Hyundai Carson responded on 08/09/2017

Thank you!

MARTHA V. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Close to home"
I am satisfied with the service.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 07/15/2017
Service Type: Repair
Review Created: 08/07/2017 02:11 PM
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Rudy D., Service Manager at Win Hyundai Carson responded on 08/07/2017

Thank you !

Isaac H. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Close by "
Great
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/02/2017
Service Type: Repair
Review Created: 08/07/2017 07:33 AM
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Rudy D., Service Manager at Win Hyundai Carson responded on 08/07/2017

Thank you!

Robert C. on 08/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service rep"
Excellent
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 07/29/2017
Service Type: Maintenance
Review Created: 08/05/2017 05:28 PM
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Rudy D., Service Manager at Win Hyundai Carson responded on 08/06/2017

Thank you!

Gwendolyn J. on 08/04/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Service"
Previously ststed
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 07/28/2017
Service Type: Maintenance
Review Created: 08/04/2017 05:43 PM
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Rudy D., Service Manager at Win Hyundai Carson responded on 08/05/2017

Thanks!

Cynthia L. on 08/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Couteous personnel and quality service."
Five-star people and service.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 07/29/2017
Service Type: Maintenance
Review Created: 08/04/2017 05:12 PM
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Rudy D., Service Manager at Win Hyundai Carson responded on 08/05/2017

Thanks!

Cheterra Y. on 08/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service"
I love coming here. Everyone is so welcoming and friendly. I have never had a bad experience which is why I keep coming back. Big or small issue, I will bring my car here to get serviced.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/31/2017
Service Type: Repair
Review Created: 08/04/2017 08:45 AM
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Rudy D., Service Manager at Win Hyundai Carson responded on 08/04/2017

THANK YOU !

Abraham N. on 08/03/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"is a great place to purchase a car every one at this dealership take care of you. "
I would recommend this to my friends and family. when they want to purchase a car.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 07/29/2017
Service Type: Maintenance
Review Created: 08/03/2017 11:53 PM
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Rudy D., Service Manager at Win Hyundai Carson responded on 08/04/2017

Thank you for your great revue!

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