ReScore Reviews™ (13)

ReScore
Overall Rating 2.6153838/5Overall Rating 2.6153838/5rating 2.6153838rating 2.6153838rating 2.6153838
Original
Overall Rating 2.15385/5Overall Rating 2.15385/5rating 2.15385rating 2.15385rating 2.15385
86% Would Recommend
100% Business Response
Latest Review about 1 hour ago
Meredyth D. on 06/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and professional service"
As always, the customer service is great. Thanks Barry!
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 06/22/2017
Service Type: Maintenance
Review Created: 06/28/2017 04:50 PM
STANLEY Y. on 06/26/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly and knowledgeable personnel."
As listed under "comment," my rating would be 5 stars except for the outatanding warranty issue regarding upholstery and not following through on a promise.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 06/15/2017
Service Type: Maintenance
Review Created: 06/26/2017 05:58 PM
Verified Customer on 06/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Great service!
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 06/22/2017
Service Type: Maintenance
Review Created: 06/26/2017 11:34 AM
Daniel H., service director at Win Hyundai Carson responded on 06/28/2017

Thank you for coming to us for service.  Hopefully all your needs were met to your satisfaction.  Our goal is to offer you the best possible service. Your business is very important to us & we appreciate your feedback.

Thank you again for choosing us for your service needs.

Sincerely,

Daniel Hernandez
Service Manager
310-830-6400

Arzalia S. on 06/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Every time I come to get my car serviced I receive excellent customer service. But they need to speak to their receptionists about having better attitudes towards customers.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 06/20/2017
Service Type: Maintenance
Review Created: 06/25/2017 05:37 PM
Verified Customer on 06/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Will be back. Marisol had great customer service.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 06/20/2017
Service Type: Maintenance
Review Created: 06/25/2017 12:30 PM
Verified Customer on 06/21/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"A ok"
Service great...
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 06/19/2017
Service Type: Maintenance
Review Created: 06/21/2017 10:18 AM
Daniel H., service director at Win Hyundai Carson responded on 06/21/2017

Thank you for coming to us for service.  Hopefully all your needs were met to your satisfaction.  Our goal is to offer you the best possible service. Your business is very important to us & we appreciate your feedback.

Thank you again for choosing us for your service needs.

Sincerely,

Daniel Hernandez
Service Manager
310-830-6400

Lowell M. on 06/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"they do everthing to explain the service that is to be performed and do it in a timely manner as the customer sits in comfort"
see above
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 06/14/2017
Service Type: Maintenance
Review Created: 06/17/2017 12:33 PM
Daniel H., service director at Win Hyundai Carson responded on 06/20/2017

Thank you for coming to us for service.  Hopefully all your needs were met to your satisfaction.  Our goal is to offer you the best possible service. Your business is very important to us & we appreciate your feedback.

Thank you again for choosing us for your service needs.

Sincerely,

Daniel Hernandez
Service Manager
310-830-6400

Adrienne L. on 06/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service "
The business was clean, staff friendly and helpful.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 06/10/2017
Service Type: Maintenance
Review Created: 06/17/2017 05:47 AM
Daniel H., service director at Win Hyundai Carson responded on 06/20/2017

Thank you for coming to us for service.  Hopefully all your needs were met to your satisfaction.  Our goal is to offer you the best possible service. Your business is very important to us & we appreciate your feedback.

Thank you again for choosing us for your service needs.

Sincerely,

Daniel Hernandez
Service Manager
310-830-6400

Richard C. on 06/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Remarkable & Excellent Service At Win Hyundsi"
The Win Hyundai Staff are truly remarkable and I would recommend anyone to go there for excellent professional service
Vehicle: 2017 Hyundai Sonata Hyb
Category: Service
Service Date: 06/09/2017
Service Type: Maintenance
Review Created: 06/14/2017 06:04 PM
Daniel H., service director at Win Hyundai Carson responded on 06/16/2017

Thank you for coming to us for service.  Hopefully all your needs were met to your satisfaction.  Our goal is to offer you the best possible service. Your business is very important to us & we appreciate your feedback.

Thank you again for choosing us for your service needs.

Sincerely,

Daniel Hernandez
Service Manager
310-830-6400

Vickie T. on 06/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Best Service In Town"
I live closer to a Hyundai dealer in Inglewood California but I am glad I returned to Win Hyundai in Carson. I received the most outstanding service I have ever received from a Service Repair facility. I am completely satisfied and I will definitely return. Win Hyundai in Carson you are a winner in my book! Thanks for taking care of my service needs in such a professional way.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 06/10/2017
Service Type: Maintenance
Review Created: 06/14/2017 05:39 AM
Daniel H., service director at Win Hyundai Carson responded on 06/14/2017

Thank you for coming to us for service.  Hopefully all your needs were met to your satisfaction.  Our goal is to offer you the best possible service. Your business is very important to us & we appreciate your feedback.

Thank you again for choosing us for your service needs.

Sincerely,

Daniel Hernandez
Service Manager
310-830-6400

Oscar S. on 06/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The Employees"
Every one at the dealership is very polite,courteous and very attentive to listen and a Great big smile !
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 06/10/2017
Service Type: Maintenance
Review Created: 06/13/2017 10:01 AM
Daniel H., service director at Win Hyundai Carson responded on 06/14/2017

Thank you for coming to us for service.  Hopefully all your needs were met to your satisfaction.  Our goal is to offer you the best possible service. Your business is very important to us & we appreciate your feedback.

Thank you again for choosing us for your service needs.

Sincerely,

Daniel Hernandez
Service Manager
310-830-6400

Robyn E. on 06/10/2017
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Getting an oil change"
Although staff was pleasant, found that a minimum of 2 hours wait to get an oil change only, when you have an appointment for the first time of the day, was a bit unacceptable. Hope the system will be improved or why bother making an appointment for something that should be quick to complete. And unfortunately will cause me to take my business elsewhere.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 06/03/2017
Service Type: Maintenance
Review Created: 06/10/2017 11:43 AM
Daniel H., service director at Win Hyundai Carson responded on 06/12/2017

I apologize for your poor service experience.  We strive to provide every customer with 5-star service.  I will certainly investigate to see where we failed to meet your expectations .We know you have many options and appreciate your business. Feel free to contact me at your earliest convenience to discuss any further concerns, questions or help that is needed.

Daniel Hernandez
Service Manager
dhernandez@winhyundaicarson.com
310-830-6400

Patrick L. on 06/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service the best "
Very satisfied with service
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 06/02/2017
Service Type: Maintenance
Review Created: 06/08/2017 05:16 PM
Daniel H., service director at Win Hyundai Carson responded on 06/08/2017

Thank you for coming to us for service.  Hopefully all your needs were met to your satisfaction.  Our goal is to offer you the best possible service. Your business is very important to us & we appreciate your feedback.

Thank you again for choosing us for your service needs.

Sincerely,

Daniel Hernandez
Service Manager
310-830-6400

Verified Customer on 06/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Great work hyundai team!
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 06/02/2017
Service Type: Repair
Review Created: 06/08/2017 01:02 AM
Daniel H., service director at Win Hyundai Carson responded on 06/08/2017

Thank you for coming to us for service.  Hopefully all your needs were met to your satisfaction.  Our goal is to offer you the best possible service. Your business is very important to us & we appreciate your feedback.

Thank you again for choosing us for your service needs.

Sincerely,

Daniel Hernandez
Service Manager
310-830-6400

Verified Customer on 06/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good staff"
So far I had a good experience
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 06/03/2017
Service Type: Maintenance
Review Created: 06/07/2017 07:49 AM
Daniel H., service director at Win Hyundai Carson responded on 06/08/2017

Thank you for coming to us for service.  Hopefully all your needs were met to your satisfaction.  Our goal is to offer you the best possible service. Your business is very important to us & we appreciate your feedback.

Thank you again for choosing us for your service needs.

Sincerely,

Daniel Hernandez
Service Manager
310-830-6400

Marcello A. on 06/07/2017
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Went to schedule maintenance on my Tucson."
Bad first impression.
Vehicle: 2012 Hyundai Tucson
Category: Service
Service Date: 05/25/2017
Service Type: Maintenance
Review Created: 06/07/2017 04:50 AM
Daniel H., service director at Win Hyundai Carson responded on 06/08/2017

Mr. Anjos,

Just wanted to take the time to thank you for the recent visit to
WIN HYUNDAI CARSON. I have received my advisors (Marisol’s) personal report card & apologize if we have failed to meet your expectations. Feel free to contact me at your earliest convenience to discuss any further concerns, questions or help that is needed. We know you have many options for service and appreciate your time & business.

 

Thank you,

Daniel Hernandez
WIN HYUNDAI CARSON
dhernandez@winhyundaicarson.com
B:  310-830-6400
F:  310-835-2908

Danita D. on 06/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The people. Very nice and professional"
I've been coming to Win for service every since I bought my car. Very professional all the way around. The waiting area is clean
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 05/31/2017
Service Type: Repair
Review Created: 06/06/2017 06:41 PM
Daniel H., service director at Win Hyundai Carson responded on 06/08/2017

Thank you for coming to us for service.  Hopefully all your needs were met to your satisfaction.  Our goal is to offer you the best possible service. Your business is very important to us & we appreciate your feedback.

Thank you again for choosing us for your service needs.

Sincerely,

Daniel Hernandez
Service Manager
310-830-6400

Angie B. on 06/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
Great
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 06/03/2017
Service Type: Repair
Review Created: 06/06/2017 06:12 PM
Joyce W. on 06/06/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Happy"
Friendly and very timely service
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 06/03/2017
Service Type: Maintenance
Review Created: 06/06/2017 04:37 PM
Robert C. on 06/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt service"
Barry is very good
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 06/02/2017
Service Type: Maintenance
Review Created: 06/06/2017 12:21 PM
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