Woodhouse Hyundai Of Omaha


Overall Rating 4.43/5Overall Rating 4.43/5Overall Rating 4.43/5Overall Rating 4.43/5rating 4.43

410 Reviews

ReScore Reviews™ (13)

ReScore
Overall Rating 3.9230769/5Overall Rating 3.9230769/5Overall Rating 3.9230769/5rating 3.9230769rating 3.9230769
Original
Overall Rating 2.07692/5Overall Rating 2.07692/5rating 2.07692rating 2.07692rating 2.07692
91% Would Recommend
100% Business Response
Latest Review about 13 hours ago
Verified Customer on 09/22/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Took too long"
I was told everything would be done in about an hour and a half. It actually took 3 hours!
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/22/2017 10:30 PM
Donna S. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Love it"
very professional and organized.
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/20/2017
Service Type: Repair
Review Created: 09/22/2017 03:56 PM
Verified Customer on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick and painless. "
My scheduled service was quick and painless. Polite crew.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/20/2017
Service Type: Maintenance
Review Created: 09/22/2017 11:03 AM
WILLIAM D. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Courtesy "
Customer is treated with courtesy and appointments are kept on time. Always explain things in language I can understand.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/21/2017 06:40 PM
SHARON B. on 09/21/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good, friendly service"
I am very satisfied with the service I got at Woodhouse Hyundai. I had an oil change done on my lease vehicle and they had me in and out of there in a timely manner. They even cleaned the inside of my car out! They would have washed it, too, but it was raining so they gave me a gift card to have it done at a later date.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 09/21/2017 12:54 PM
John P., Service Manager at Woodhouse Hyundai Of Omaha responded on 09/21/2017

Thank you for the 5 star survey. Regarding your question about oil change intervals we suggest that you follow Hyundai's Severe Duty Schedule that is in the back of your owners manual. The interval is 3,000 to 3,750 miles.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Thelma S. ReScore Review on 09/20/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Spoke with the service manager and got the problem resolved."
Service manager is very nice
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/20/2017 08:21 AM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Needs to be more efficient"
Needs to be more efficient
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/20/2017 08:21 AM
John P., Service Manager at Woodhouse Hyundai Of Omaha responded on 09/20/2017

Thank you for taking the time to speak with Jeremy today. Also thank you for taking the time to complete the survey. Jeremy asked that I send you a little something for your time. Please watch your mail. If it meets with your approval please reply to the re-score request I am sending.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change "
I was told 90 minutes and that is how long it took
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/19/2017 04:23 PM
John P., Service Manager at Woodhouse Hyundai Of Omaha responded on 09/20/2017

Thank you for the 5 star survey.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Verified Customer on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Solid service"
Turned an aggravating, frustrating situation into a solution!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/19/2017 12:44 PM
John P., Service Manager at Woodhouse Hyundai Of Omaha responded on 09/19/2017

Thank you for the great survey. Welcome to the Woodhouse Family.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Sami R. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Exceptional Service"
Genna Rehan was my service adviser and she provided exceptional service.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/19/2017 12:08 PM
John P., Service Manager at Woodhouse Hyundai Of Omaha responded on 09/19/2017

Thank you for the 5 star survey.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Nice people"
Yes
Vehicle: 2013 Hyundai Tucson
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/18/2017 12:55 PM
John P., Service Manager at Woodhouse Hyundai Of Omaha responded on 09/18/2017

Thank you for the 5 star survey.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Verified Customer on 09/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Chairs in customer lounge are not comfortable"
Yes
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/18/2017 10:48 AM
John P., Service Manager at Woodhouse Hyundai Of Omaha responded on 09/18/2017

Thank you for the 5 star survey.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Verified Customer on 09/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Oil change/factory recall"
Service was fine but took longer than was originally told. Would prefer to go to Quicklane for regular maintenance.
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/17/2017 06:44 AM
John P., Service Manager at Woodhouse Hyundai Of Omaha responded on 09/18/2017

Thank you for the 4 star survey. We are in the process of increasing our staffing to reduce wait times for maintenance.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Sherman B. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Efficient!
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/16/2017 10:12 AM
John P., Service Manager at Woodhouse Hyundai Of Omaha responded on 09/18/2017

Thank you for the 5 star survey.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Verified Customer on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"A great place to have your vehicle serviced!!!"
The people are very friendly and the mechanics are very knowlegeable!!!!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/13/2017 04:01 PM
John P., Service Manager at Woodhouse Hyundai Of Omaha responded on 09/14/2017

Thank you for th 5 star survey.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Lois W. on 09/12/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"oil change"
You Need a Car Wash
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/12/2017 08:30 AM
John P., Service Manager at Woodhouse Hyundai Of Omaha responded on 09/12/2017

Thank you for the 4 star survey. Are new facility will have a new automatic car wash.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
William B. on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very easy to schedule service"
I needed to have some recall work done on my vehicle. I selected the services needed on the "My Hyundai" website, and was able to select a service time. Woodhouse had all the necessary information when I dropped off my vehicle. Overall, service was fast, friendly, and convenient.
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/01/2017
Service Type: Repair
Review Created: 09/08/2017 06:15 PM
John P., Service Manager at Woodhouse Hyundai Of Omaha responded on 09/11/2017

Thank you for the 5 star survey. Welcome to the Woodhouse Family!

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Verified Customer on 09/08/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Friendly"
Ready as scheduled
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/08/2017 01:02 PM
John P., Service Manager at Woodhouse Hyundai Of Omaha responded on 09/08/2017

Thank you for the 4 star survey.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Clark G. on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil change"
Good
Vehicle: 2009 Hyundai Azera
Category: Service
Service Date: 09/06/2017
Service Type: Maintenance
Review Created: 09/08/2017 11:00 AM
John P., Service Manager at Woodhouse Hyundai Of Omaha responded on 09/08/2017

Thank you for the 5 star survey.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Michael V. on 09/07/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Oil Change/ service"
Everything was timely and professional.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 08/31/2017
Service Type: Maintenance
Review Created: 09/07/2017 06:56 PM
John P., Service Manager at Woodhouse Hyundai Of Omaha responded on 09/08/2017

Thank you for the 4 star survey.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
Joyce K. on 09/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I'm new to this dealership, only my second visit. So far, my experience has been very good."
Nice waiting room and availability of refreshments if wanted. The service person who took my car was helpful when I asked about the use of synthetic oil.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 08/28/2017
Service Type: Maintenance
Review Created: 09/07/2017 12:02 PM
John P., Service Manager at Woodhouse Hyundai Of Omaha responded on 09/07/2017

Thank you for the 5 star survey.

John V. Piatt
Service Manager
402-592-1007 Ext 6026
john.piatt@woodhouse.com
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