ReScore Reviews™ (2)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
100% Business Response
Latest Review 1 day ago
Brent S. on 09/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick, efficient and so friendly!"
Love the gang in the service dept. They are awesome!
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 09/19/2017
Service Type: Maintenance
Review Created: 09/22/2017 08:18 PM
Deborah L. on 09/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service"
Always willing to address any issue presented. Often have a loaner car waiting & what's better than a newly cleaned car when I leave!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/19/2017 10:26 AM
Taylor C. at Woody Smith Hyundai responded on 09/19/2017

We appreciate your business and always look forward to seeing you. Thank you! 

Verified Customer on 09/18/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"seem to be very thorough "
did not like the little junk fees attached to my bill like shop supplies etc., when you quote a price that should be included instead of trying to nickel and dime the customer for more money
Vehicle: 2007 Hyundai Santa Fe
Category: Service
Service Date: 09/14/2017
Service Type: Repair
Review Created: 09/18/2017 01:32 PM
Taylor C. at Woody Smith Hyundai responded on 09/19/2017

Sorry you don't agree with the shop supplies price. It's just a standard cost all shops have that pays for oil disposal, shop rags, brake cleaner and ect.. We really appreciate your business and hope to see you again though thank you!  

LYNDA F. on 09/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional & timely"
Taylor Cole is professional, friendly, and rob uses good feedback regarding my car. The service department provides a quick turn around on the service, and the waiting area is nice.
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/17/2017 05:54 PM
Taylor C. at Woody Smith Hyundai responded on 09/18/2017

Thank for the 5 star review! We appreciate your business and look forward to seeing you soon. 

SEREENA R. on 09/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service department "
Tanya and her team fun a tight ship, I also appreciate the courtesy vehicle. Great job by all !
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/17/2017 04:07 PM
Taylor C. at Woody Smith Hyundai responded on 09/18/2017

Thank you for the awesome review! We always look forward to seeing you. 

Kami S. on 09/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The employees "
Will return
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/08/2017
Service Type: Repair
Review Created: 09/16/2017 08:26 AM
Taylor C. at Woody Smith Hyundai responded on 09/18/2017

Thank you for the 5 star review! We appreciate your business and look forward to seeing you soon. 

TONY J. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Maintenance "
The service department personnel are awesome
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/13/2017
Service Type: Maintenance
Review Created: 09/15/2017 10:55 AM
Taylor C. at Woody Smith Hyundai responded on 09/15/2017

Thank you for taking your time to fill out our survey! We appreciate your business and always look forward to seeing you. 

Terri C. on 09/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great work"
Always wonderful people to work with
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/12/2017
Service Type: Maintenance
Review Created: 09/15/2017 02:30 AM
Ted B. on 09/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Smith Hyundai"
Service is always first class. They do all they can to make everyone feel at home. Ted B.
Vehicle: 2007 Hyundai Sonata
Category: Service
Service Date: 09/07/2017
Service Type: Maintenance
Review Created: 09/14/2017 05:12 PM
Taylor C. at Woody Smith Hyundai responded on 09/15/2017

Thank you for the 5 star review! We appreciate your business and always look forward to seeing you. 

Gary J. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"5 star!"
Friendly, efficient, helpful, and thorough!
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 09/11/2017
Service Type: Maintenance
Review Created: 09/13/2017 10:50 PM
Taylor C. at Woody Smith Hyundai responded on 09/14/2017

Thank you for the great review, We appreciate your business and look forward to seeing you soon. 

Wendy M. on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The employees are awesome and very respectable. Make you feel like they care and you are family."
Always feel welcomed and the employees are very courteous and treat you as if you are family. They are so accommodating!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/08/2017
Service Type: Maintenance
Review Created: 09/12/2017 08:36 PM
Taylor C. at Woody Smith Hyundai responded on 09/14/2017

Thank you for the awesome review! We appreciate your business and always look forward to seeing you. 

Charles F. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"friendly people everywhere"
YES
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/11/2017 09:04 PM
Taylor C. at Woody Smith Hyundai responded on 09/12/2017

Thank you for the great review! We appreciate your business and look forward to seeing you soon. 

Allen M. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"warranty wirk"
They did yhe replacement well and in a timely manor.
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 09/06/2017
Service Type: Repair
Review Created: 09/11/2017 08:49 PM
Taylor C. at Woody Smith Hyundai responded on 09/12/2017

Thank You for the 5 star review! We appreciate your business and look forward to seeing you soon. 

JANIE M. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"they are personable and friendly"
I really like the openness with there clients that they have. Honesty is a big thing these days
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/11/2017 02:23 PM
Taylor C. at Woody Smith Hyundai responded on 09/11/2017

Thank you for the great review! We appreciate your business and look forward to seeing you again. 

James P. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They are an amazing group of people!"
They went the extra mile for me so that I could make it to an appointment without having to cancel my oil change.
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 09/07/2017
Service Type: Repair
Review Created: 09/11/2017 10:23 AM
Taylor C. at Woody Smith Hyundai responded on 09/11/2017

Thank you for the 5 star review! We always look forward to seeing you and appreciate your business.  

Scott M. on 09/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great team at Smith Hyundai"
Great team at Smith Hyundai in Idaho Falls, Idaho
Vehicle: 2016 Hyundai Santa Fe
Category: Service
Service Date: 09/01/2017
Service Type: Repair
Review Created: 09/10/2017 06:34 PM
Taylor C. at Woody Smith Hyundai responded on 09/11/2017

Thank you for the great review! We appreciate your business and look forward to seeing you soon. 

Susan B. on 09/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"resolving a warning light issue. "
Maybe it was a computer glitch, but they worked my car into their schedule, treated me to a loner so I could go do something besides sit, and with a smile.
Vehicle: 2015 Hyundai Sonata Hyb
Category: Service
Service Date: 09/05/2017
Service Type: Repair
Review Created: 09/08/2017 12:57 PM
Taylor C. at Woody Smith Hyundai responded on 09/08/2017

Thank you for the great review! We appreciate your business and always look forward to seeing you. 

Dana J. on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast, Friendly Service"
I went in for a simple oil change and they washed my car, vacuumed it and made additional simple repairs as well. All in less than an hour.
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 08/29/2017
Service Type: Repair
Review Created: 09/05/2017 01:21 PM
Taylor C. at Woody Smith Hyundai responded on 09/05/2017

Thank you for the great review! We appreciate your business and look forward to seeing you again. 

Verified Customer on 09/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Finally solved"
It was a timely, friendly service. They listened to what was wrong with the car and offered up a better suggestion than what we had. We had tried other mechanics and dealerships before this one, and no one knew what to do to fix it. However, the car has been running great ever since we took it here.
Vehicle: 2010 Hyundai Santa Fe
Category: Service
Service Date: 08/30/2017
Service Type: Maintenance
Review Created: 09/05/2017 07:10 AM
Taylor C. at Woody Smith Hyundai responded on 09/05/2017

Thank you for giving us the opportunity to work on your vehicle. We appreciate your business and hope to see you in the future. 

WENDY J. on 09/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"People"
?
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/04/2017 04:33 PM
Taylor C. at Woody Smith Hyundai responded on 09/05/2017

Thank you for the 5 star review! We appreciate your business and look forward to seeing you again. 

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